Brandon Martinez
Bothell,WA
Summary
Dedicated Program Manager with a successful track record at Lumen Technologies, committed to enhancing service delivery and increasing fiber penetration through thoughtful project management and quality assurance. Passionate about building strong vendor relationships and optimizing systems, I thrive on fostering collaboration across teams to drive meaningful revenue growth. My experience in coaching and engaging clients reflects my attention to detail and unwavering commitment to excellence, always aiming to create a positive impact for those I serve.
Overview
9
9
years of professional experience
Work History
Program Manager
Lumen Technologies
04.2023 - Current
- Ensured service readiness for greenfield properties, improving on-time delivery and fiber penetration through cross-functional collaboration and escalation management.
- Developed a quality assurance system for service readiness, conducting in-person and remote checks to enhance tenant signup processes and reduce issues.
- Led pre-launch meetings with stakeholders to create execution plans and build relationships with property staff, ensuring successful property openings.
- Created a penetration tracking report, identifying underperforming properties and implementing targeted strategies to meet fiber targets.
- Coached team members on productivity strategies, facilitated workshops, and interacted with clients to align business needs with program objectives.
- Participated in vendor selection and management, collaborating with experts to enhance team performance and learning experiences.
Outside Sales Representative
Lumen Technologies
04.2022 - 04.2023
- Built strong client rapport to establish diversified network of connections.
- Manage relationships with the South Lake Union multi-dwelling units, building rapport and providing training on roles and responsibilities.
- Develop marketing strategies and identify event opportunities to enhance penetration and drive revenue for Lumen.
- Analyze the competitive landscape to effectively position Lumen as the preferred telecommunications provider.
- Deliver exceptional customer service to the property staff and our customers, while maintaining accurate logs and sales reports.
- Developed and implemented successful sales strategies to increase revenue in assigned territories.
Amazon FBA Seller
Amazon
03.2019 - 04.2022
- Developed strategic online and offline partnerships to support fulfillment and direct sales programs.
- Monitored and evaluated sales performance to make informed decisions and improve results.
- Collaborated with customer service team to achieve seamless customer experience.
- Utilized analytic tools to optimize product listings and improve customer experience.
- Developed and executed marketing campaigns to increase online sales and customer engagement.
Yeoman
United States Navy
08.2015 - 03.2019
- Supervised a division of 20 sailors, ensuring high-quality preservation support for the vessel.
- Managed performance evaluations and improvement strategies for sailors, processing hundreds of letters and assessments.
- Developed and implemented a mentorship program to enhance communication and relationships between supervisors and personnel.
- Led the counseling program on board, providing sailors with accessible mental health support and fostering a culture of well-being and resilience.
Education
Bachelor of Arts - Community Psychology
University of Washington
Bothell, WA06-2023
Associate of Arts - Psychology
Bellevue College
Bellevue, WA04-2020
Skills
- Contract Development
- OSHA Compliance
- Quality Assurance
- Vendor Relationship Management
- Systems Optimization
- Proposal Development
- Project Management
- Data Analysis
- Revenue Growth
- Detail Oriented
Timeline
Program Manager
Lumen Technologies
04.2023 - Current
Outside Sales Representative
Lumen Technologies
04.2022 - 04.2023
Amazon FBA Seller
Amazon
03.2019 - 04.2022
Yeoman
United States Navy
08.2015 - 03.2019
Bachelor of Arts - Community Psychology
University of Washington
Associate of Arts - Psychology
Bellevue College
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