Summary
Overview
Work History
Education
Skills
References
Projects
Timeline
Generic

Robert Gagnier

Culver City,CA

Summary

Dynamic Program Manager with a proven track record at Steel Rose Agency, excelling in workforce development and contract negotiation. Successfully established vital partnerships, leading to over 54 job placements for veterans and re-entry populations. Recognized for innovative program initiatives and exceptional performance metrics, fostering impactful community support and engagement.

Overview

24
24
years of professional experience

Work History

Program Manager

Steel Rose Agency (non-profit)
06.2024 - Current
  • Managed, followed up with, and supervised case workers and the Intake Director regarding the Vets, re-entry, and transitional housing divisions.
  • Established strong relationships within both the County and City of Los Angeles to ensure continued funding and support for program initiatives for our veterans, re-entry, and transitional housing divisions.

Business Services & Development

JVS SoCal
07.2022 - 05.2024
  • Wrote numerous OJT contracts (On the Job Training) with both small, large, and federal employers enabling men and women who were members of one or all of the veteran, re-entry, and transitional housing (homeless) populations that led to direct job offers.
  • Produced numerous job fairs and events in 22 months, with employers ranging from LAWA-LAX to UPS, Virgin Atlantic Airlines, Southwest Airlines, UPS, etc for the veteran, re-entry, and transitional housing (homeless) populations.
  • Led a team of caseworkers who represented both the City and County of LA and assisted them with direct to hire results as many of their clients came from my VRTH (Veteran, Reentry and Trnasitional Housing (homeless) pipelines-thus enabling many of them to meet their necessary numbers, goals and achievements,
  • Recognized by former Culver City Mayor Albert Vera and the City Council for obtaining employment for the veteran, re-entry, and transitional housing (homeless) populations. At Amazon, UCLA, St. Joseph Center, the VA, Joseph Center, both the VA in West LA, and Long Beach.
  • Named to Seat #7 of Homeless and Housing Committee in Culver City.
  • Recognized by major media NBC-Telemundo-for the creation of an original veteran, re-entry, and transitional housing (homeless) populations pipeline.
  • Since July of 2022, I have directly obtained over 54 Re-Entry job placements at the West LA and Long Beach VA locations.

Writer-Reporter

AOL/Huff Post/New Orleans Tribune
Culver City, CA
03.2001 - 01.2022
  • Reported on breaking and developing news for AOL, Huffington Post, Culver City Observer, Rome's L'Osservatore Romano, and Amistad on the campus of Tulane in New Orleans, Louisiana.
  • Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
  • Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating and authentic approach.
  • Wrote and proofread blog and social media posts, website copy and articles.
  • Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.

Product Sales-Customer Success Manager

Microsoft
12.2016 - 05.2019
  • As product sales specialist, led western region's retail division in Surface sales.
  • As customer success ambassador led retail force in obtaining superior customer service accolades for team and self.
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.

Education

Associate of Arts - Speech Communications

Los Angeles Southwest College
Los Angeles, CA
06.2002

Skills

  • Prospecting
  • Program management
  • Contract negotiation
  • Performance metrics
  • Grant writing
  • Workforce development
  • Contract development
  • Business development

References

Associate Analyst City of Culver City (former co-worker @ JVS SoCal Culver City) Wyatt Gray 323-899-7400

Business Services Representative (former co-worker @ JVS SoCal Culver City) James Finley 310-462-0791

City of Culver City Former Mayor and current city council member Albert Vera albert.vera@culvercity.org

Intake Specialist (former co-worker @ JVS SoCal Culver City) Ms. Betty 310-259-8497

Projects

Recipient of LA County Second District Supervisor Grant (Office of Holly Mitchell) toward current Re-Entry and Justice Impacted Human Resource Pipelines with the VA, Los Angeles.

Timeline

Program Manager

Steel Rose Agency (non-profit)
06.2024 - Current

Business Services & Development

JVS SoCal
07.2022 - 05.2024

Product Sales-Customer Success Manager

Microsoft
12.2016 - 05.2019

Writer-Reporter

AOL/Huff Post/New Orleans Tribune
03.2001 - 01.2022

Associate of Arts - Speech Communications

Los Angeles Southwest College

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