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Frances Burnette
Gretna,LA
Summary
Achieved consistent success in meeting and surpassing objectives by leveraging strong problem-solving abilities. Delivered innovative solutions that enhanced operational efficiency and team performance. Drove impactful results through effective collaboration and strategic thinking.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Concessions program manager
New Orleans aviation board
Kenner, LA
08.2024 - Current
- Manage concession program
- Manage contracts
- Ensure 22 food and beverage locations, 23 news, gifts and retail locations, rental car centers are all operating to standard, following all health & safety policies.
Multi- Unit General Manager
HMSHost by Avolta
Kenner, LA
03.2021 - 08.2024
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Developed and implemented strategic plans to drive business growth and increase profitability
- Achieved sales targets consistently by implementing targeted promotions and upselling techniques
- Managed inventory levels to optimize stock availability while minimizing carrying costs
- Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
- Oversaw three Starbucks licensee units daily operations, brand standards, food cost, recruitment, hiring, learning and development
Store Manager
Starbucks
New Orleans, LA
09.2008 - 01.2021
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis
- Managed a team of 25 employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
Food and Beverage Manager
The Sheraton
New Orleans, LA
07.2015 - 08.2017
- 17 years managing a staff of 13 or more
- Scheduling and maintaining labor costs
- Managed and submitted payroll
- Controlled inventory, food cost
- Ordering and receiving
- Training and coaching
Education
High school diploma or GED - undefined
Skills
Store management
Team development
Computer operation
Senior leadership
Accounting and finance experience
Team lead experience
Staff scheduling
Customer satisfaction improvement
Microsoft Outlook
Professionalism
Team motivation (leadership skill)
Decision making
Conflict resolution
Teamwork
Training
Microsoft Word
Maintenance
Variance analysis
Sales
Cash reconciliation
Defined contribution retirement plans
Contracts
Climbing
Safety standards in production
Outbound sales
Direct selling
Lead generation
Operational budget management
Healthcare benefits management
Operational cost reduction
Sales team management
Accounting
Casual dining experience
Loss prevention
Prospecting
Basic math
POS systems
Budget control
Employee engagement
POS
General manager experience
Customer relationship management
Managing hospitality operations budgets
Budgeting
Food & beverage industry
Food service staff productivity monitoring
Productivity software
Production planning
Sanitation procedures
Food safety management
Financial control management
Critical thinking
Strategic management
Profit & Loss statement
Operations management
Contract management
Direct sales
Revenue growth
Processing cash transactions
Cost control
Performance management
Meal preparation
Staff development
Recruitment process management
Organizational budget management
Technical Proficiency
Financial performance report preparation
Retail management
Implementing cost-saving initiatives
Forecasting
Administrative experience
Managing budgets in a finance role
Recruiting
Profit and loss analysis
Microsoft Excel
Efficiency improvement
EHS
Microsoft PowerPoint
Safety regulations
Leadership
Team management
Workplace health and safety regulatory compliance
Paylocity
Attention to detail
Computer literacy
Operations manager experience
Financial statement preparation
Project timeline management
Cooking
Employment & labor law
Delegation
Onboarding process management
Personnel records management
New hire orientation
Logistics inventory management
Driving
Customer relationship building
Cleaning
Hotel experience
Accounting experience within food & beverage industry
Sales experience within hospitality industry
Beverage sales
Task prioritization
Nutrition
Financial acumen
Food service inventory management
Data analysis skills
Strategic planning
Certification
- ServSafe
- Food Safety Manager Certification
- ServSafe Food Handler Certification
- Driver's License
Additional Information
Authorized to work in the US for any employer
Timeline
Concessions program manager
New Orleans aviation board
08.2024 - Current
Multi- Unit General Manager
HMSHost by Avolta
03.2021 - 08.2024
Food and Beverage Manager
The Sheraton
07.2015 - 08.2017
Store Manager
Starbucks
09.2008 - 01.2021