Brandon Masson
Harned,KY
Summary
Dynamic Service Technician with extensive experience at McCubbins Furniture and Appliance, excelling in installation and repair. Proven track record in enhancing customer satisfaction through effective troubleshooting and preventive maintenance. Recognized for attention to detail and strong analytical thinking, ensuring optimal appliance functionality and reliability. Committed to delivering professional and courteous service.
Overview
7
7
years of professional experience
Work History
Service Technician
McCubbins Furniture and Appliance
Leitchfield, KY
06.2022 - Current
- Diagnosed and repaired appliances, ensuring optimal functionality and customer satisfaction.
- Conducted routine maintenance checks on various appliance models to prevent operational issues.
- Assisted customers with troubleshooting appliance problems, providing clear instructions for resolution.
- Utilized diagnostic tools to identify technical malfunctions and implement effective solutions.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Collaborated with team members to streamline repair processes and improve workflow efficiency.
- Documented service records accurately, maintaining detailed logs of repairs and customer interactions.
- Educated customers on proper appliance use and maintenance for enhanced longevity and performance.
- Demonstrated adaptability in learning new technologies and product updates relevant to the industry.
Machine Operator
Technimark
Asheboro, NC
01.2019 - 05.2021
- Operated machinery in compliance with safety protocols and standard operating procedures.
- Monitored production processes to ensure quality standards were consistently met.
- Conducted routine maintenance on equipment to prevent downtime and enhance efficiency.
- Collaborated with team members to streamline workflows and improve production output.
- Assisted in troubleshooting equipment issues, minimizing impact on production schedules.
- Maintained accurate records of machine performance and production metrics for reporting purposes.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
Landscaper Forman
Tom’s Creek Nursing and Landscaping
Denton, NC
06.2018 - 01.2019
- Operated landscape maintenance equipment to enhance property aesthetics.
- Developed and implemented efficient planting techniques for various flora.
- Collaborated with team members to execute large-scale landscaping projects.
- Trained junior landscapers on proper tool usage and safety protocols.
- Managed inventory of plants and supplies, ensuring timely restocking.
- Designed landscape layouts that improved functionality and visual appeal.
- Performed planting, watering, mulching, and edging of lawns.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
Education
Asheboro High School
Asheboro, NC05.2018
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Documentation and reporting
- Professional and courteous
- Heavy lifting
- System installation
- Analytical thinking
Timeline
Service Technician
McCubbins Furniture and Appliance
06.2022 - Current
Machine Operator
Technimark
01.2019 - 05.2021
Landscaper Forman
Tom’s Creek Nursing and Landscaping
06.2018 - 01.2019
Asheboro High School