Summary
Overview
Work History
Education
Skills
Timeline
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Brandon McNeil

Charlotte,NC

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

6
6
years of professional experience

Work History

Senior Associate Manager

AT&T Mobility
05.2022 - Current
  • Increased team efficiency by implementing streamlined processes and workflows for project management.
  • Enhanced client satisfaction through consistent communication, timely deliverables, and attention to detail.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Developed user-friendly guides and resources to assist customers with self-resolution of common technical issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.

Retail Store Manager

Spectrum
10.2021 - 05.2022
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Implemented feedback from customers to improve overall quality of support services provided by the team.
  • Used ticketing systems to manage and process support actions and requests.
  • Monitored systems in operation and quickly troubleshot errors.

Assistant Manager

AT&T Mobility
11.2017 - 09.2021
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.

Education

Associate of Arts - Business Administration

Holmes Community College
Goodman, MS
05.2011

High School Diploma -

Forest Hill High School
Jackson, MS
05.2006

Skills

  • Operations Management
  • Crisis Management
  • Performance management
  • Analytical thinking
  • User Support
  • Application Support
  • Customer Service
  • Technical Support
  • Hardware Diagnostics

Timeline

Senior Associate Manager

AT&T Mobility
05.2022 - Current

Retail Store Manager

Spectrum
10.2021 - 05.2022

Assistant Manager

AT&T Mobility
11.2017 - 09.2021

Associate of Arts - Business Administration

Holmes Community College

High School Diploma -

Forest Hill High School

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Brandon McNeil