Brandon McNeil
Charlotte,NC
Summary
Dynamic Senior Associate Manager at AT&T Mobility with a proven track record in operations management and customer service excellence. Enhanced client satisfaction through effective communication and problem-solving, while boosting team efficiency with streamlined processes. Skilled in technical troubleshooting and team leadership, dedicated to fostering a positive work environment and driving results.
Overview
12
12
years of professional experience
Work History
Senior Associate Manager
AT&T Mobility
11.2017 - Current
- Increased team efficiency by implementing streamlined processes and workflows for project management.
- Enhanced client satisfaction through consistent communication, timely deliverables, and attention to detail.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Developed user-friendly guides and resources to assist customers with self-resolution of common technical issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Assistant Manager
C-Spire
11.2013 - 10.2017
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Education
Associate of Arts - Business Administration
Holmes Community College
Goodman, MS05.2011
High School Diploma -
Forest Hill High School
Jackson, MS05.2006
Skills
- Operations Management
- Crisis Management
- Performance management
- Analytical thinking
- User Support
- Application Support
- Customer Service
- Technical Support
- Hardware Diagnostics
- Technical troubleshooting
- Inventory management
- Customer service
- Employee training
- Team building
- Effective communication
- Performance evaluation
- Customer service and satisfaction
- Coaching and mentoring
- Team leadership
Accomplishments
- Top in Customer Service
- Top in Sales
- Top Manager of the Quarter
- Leadership Impact Teamwork Award
References
References available upon request.
Timeline
Senior Associate Manager
AT&T Mobility
11.2017 - Current
Assistant Manager
C-Spire
11.2013 - 10.2017
Associate of Arts - Business Administration
Holmes Community College
High School Diploma -
Forest Hill High School