Brandon Meadows
Gardner,KS
Summary
Accomplished military veteran with an extensive background in leadership training, as well as a track record of success in program development, logistics operations, information technology, and supply chain management operations. Outstanding performance in all capacities across many years of service, highlighted by numerous awards and commendations. Superior communicator, coach, and leader capable of cultivating key relationships and collaborating with diverse people and entities.
Overview
13
13
years of professional experience
Work History
Associate
Amazon
New Century, Kansas
08.2022 - Current
- Provided customer service for processing of returned merchandise from customers.
- Operated equipment such as scanners and scales correctly during return process.
Associate
S and S Actiewear LLC
Olathe, Kansas
02.2021 - 08.2022
- Picked customer clothing orders.
- Packed customer orders for shipping.
- Removed empty boxes and any trash associated with boxes.
- Operated a standing pick cart.
Associate
Amazon
Lenexa, Kansas
08.2020 - 02.2021
- Provided customer service support for tracking customer shipments.
- Operated hand scanners to scan customer shipments.
- Prepare pallets of customer packages for shipping.
Field Service Technician
Solai and Cameron
Cut Off, KS
06.2018 - 07.2020
- Prepared detailed reports documenting service activities performed on each job site.
- Diagnosed problems using appropriate tools as well as calibrating scanner scales.
- Installed replacement hardware for self checkouts at Kroger.
- Maintained active weights and measures certification for the state of Kansas.
- Operated a company vehicle Chevy Express van.
- Operated and maintained a company laptop and cell phone.
- Ensured equipment was operating correctly before departing the store.
- Collaborated with other technicians to resolve complex issues quickly and efficiently.
- Responded promptly to emergency service requests from clients.
- Resolved customer complaints regarding product performance or malfunctioning equipment in a professional manner.
- Inspected and tested mechanical products to locate defects or malfunctions.
- Handled telephone support calls to determine issues and provide solutions.
- Minimized customer callbacks and equipment failure by reviewing job upon completion.
- Trained customers on equipment after installation.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Communicated with vendors, upper management, and peers.
- Observed field safety protocols to prevent injuries and accidents.
- Wrote detailed service reports describing work completed, issues and recommendations.
- Diagnosed and repaired mechanical issues according to industry standards.
- Completed all necessary paperwork for service calls in a timely manner.
Operations Associate
Heft and Sons, LLC
Greensburg, KS
05.2011 - 11.2015
- Inspected and identified maintenance equipment discrepancies and develop solutions to system function errors while maintaining operational and performance proficiency.
- Provided day to day maintenance and customer service responsibilities requiring a strong ability to communicate with many diverse clientele while maintaining a high level of organizational planning.
- Monitored and reviewed inventory control units, which involved conducting supply assessments and confirming that all output complied with resource allocation and company regulations.
- Thoroughly used knowledge of logistics and operations best practices to ensure all departments were supplied with proper materials and information in the timeliest manner.
Education
Certificate - Cybersecurity
Correlation One
Gardner, KS04-2024
Bachelor of Science - Cybersecurity With A Concentration in Project Mgt
Southern New Hampshire University
Hooksett, NH01-2023
Skills
- Data Entry
- Device Installation
- Technical Troubleshooting
- Preventive Maintenance
- System Installation
- Customer Service
- Project Management
- Quality Assurance
- Software Updates
- Remote assistance
- Software Installation
- Advanced troubleshooting
- System diagnostics
- Data Recovery
- Network configuration
- Software configuration
Timeline
Associate
Amazon
08.2022 - Current
Associate
S and S Actiewear LLC
02.2021 - 08.2022
Associate
Amazon
08.2020 - 02.2021
Field Service Technician
Solai and Cameron
06.2018 - 07.2020
Operations Associate
Heft and Sons, LLC
05.2011 - 11.2015
Certificate - Cybersecurity
Correlation One
Bachelor of Science - Cybersecurity With A Concentration in Project Mgt
Southern New Hampshire University
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