Brandon Medina
Bristol,CT
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication and conflict resolution skills.
Overview
13
13
years of professional experience
Work History
Banking Associate
TD Bank NA
12.2019 - Current
- Educated customers on features and benefits of banking products and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Evaluated client financial positions and identified most appropriate banking products.
- Balanced teller drawers and ATM cash.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
Multichannel Transmission Systems Operator
US Army
10.2010 - 04.2017
- Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
- Monitored and analyzed system performance, such as network traffic, security and capacity.
- Assessed facilities to determine capacity and needs for telecommunications systems.
- Installed and maintained systems and analyzed users' needs.
- Served as Team Leader from 2012-2017.
Education
Associate of Science - Computer Information Technology - Programming
Middlesex Community College - Middletown
Middletown, CT06.2024
Skills
- Customer Transactions
- Customer Support
- Cash Handling
- Staff Training
- Opening Accounts
- Risk Mitigation
- Evaluating Programs
- Giving Presentations
- Troubleshooting
Accomplishments
- Spearheaded Bank At Work initiative, resulting in increased community, customer and local business engagement.
- Awarded 7 Army Achievement Medals, 1 Army Commendation medal, 1 Good Conduct Medal, and 2 Overseas Medals.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Banking Associate
TD Bank NA
12.2019 - Current
Multichannel Transmission Systems Operator
US Army
10.2010 - 04.2017
Associate of Science - Computer Information Technology - Programming
Middlesex Community College - Middletown