Brandon Medina
Bristol,CT
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication and conflict resolution skills.
Overview
13
13
years of professional experience
Work History
Banking Associate
TD Bank NA
New Britain, CT
12.2019 - Current
- Educated customers on features and benefits of banking products and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Evaluated client financial positions and identified most appropriate banking products.
- Balanced teller drawers and ATM cash.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
Multichannel Transmission Systems Operator
US Army
10.2010 - 04.2017
- Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
- Monitored and analyzed system performance, such as network traffic, security and capacity.
- Assessed facilities to determine capacity and needs for telecommunications systems.
- Installed and maintained systems and analyzed users' needs.
- Served as Team Leader from 2012-2017.
Education
Associate of Science - Computer Information Technology - Programming
Middlesex Community College - Middletown
Middletown, CT06.2024
Skills
- Customer Transactions
- Customer Support
- Cash Handling
- Staff Training
- Opening Accounts
- Risk Mitigation
- Evaluating Programs
- Giving Presentations
- Troubleshooting
Accomplishments
- Spearheaded Bank At Work initiative, resulting in increased community, customer and local business engagement.
- Awarded 7 Army Achievement Medals, 1 Army Commendation medal, 1 Good Conduct Medal, and 2 Overseas Medals.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Banking Associate
TD Bank NA
12.2019 - Current
Multichannel Transmission Systems Operator
US Army
10.2010 - 04.2017
Associate of Science - Computer Information Technology - Programming
Middlesex Community College - Middletown