Brandon Megahan

As the IWG Area Sales Manager (ASM) for Delaware my core responsibility was to drive workspace and business solution sales to our 4 local centers and global network. Focusing on lead conversion, local network and marketing, new client acquisition, client upgrades, and revenue growth. Working with center teams, local city manager, and management team to ensure ambitious monthly goals were met.

• Developed and implemented strategic sales plans to drive revenue growth across assigned territories.
• Fostered relationships with key clients, enhancing customer satisfaction and retention rates.
• Participated in regular training sessions for sales, enhancing product knowledge and sales techniques.
• Collaborated with Area manager to create targeted campaigns that increased brand awareness and lead generation.
• Monitored sales performance metrics, providing actionable insights to improve team effectiveness and achieve targets.
• Conducted sales calls, tours, and video chats with local and international prospects identifying needed business solutions and building tailored proposals.

• Lifted and shouldered heavy objects and worked long hours in variable weather conditions.
• Completed scope of damages to property, comprised mitigation plan, and lead team through the process will completing all required documentation.
• Placed fans and dehumidifiers in strategic room locations to remove moisture from structure.
• Inspected damaged contents, took inventory, and completed all required documentation for insurance reimbursement.
• Maneuvered heavy-duty equipment to carry out moisture surveys and drying techniques.
• Leveraged latest techniques and equipment to complete damage mitigation and restoration to highest standards.
• Worked safely in disaster environment by adhering to company safety procedures.
• Completed digital blueprints of damaged areas

• Business Development: Proactively pitched and secured commercial preventative maintenance contracts for apartment complexes, warehouses, and retail storefronts, increasing recurring revenue.
• Technical Operations: Expertly operated high-pressure jetting equipment to clear and maintain complex residential and commercial drainage systems.
• Customer Relationship Management: Built and maintained long-term client rapport through transparent communication and high-quality service delivery.
• Adaptability: Successfully executed complex projects in high-pressure environments, including extreme weather conditions, rooftops, and confined spaces while maintaining safety standards.

Technical Execution & Installation

• Performed comprehensive repairs and installations of plumbing systems, including the integration of valves, hangers, supports, and flanges within complex piping networks.
• Executed precise structural modifications, utilizing drill motors, grinders, chop saws, and burning torches to facilitate pipe passage and fitting.
• Installed and calibrated high-efficiency appliances, including water heaters, filtration systems, and dishwashers, ensuring optimal performance settings.

System Diagnostics & Compliance

• Conducted rigorous inspections of sewer and piping systems to assess structural integrity, clear obstructions, and ensure long-term functionality.
• Strictly adhered to state plumbing codes and safety regulations throughout the lifecycle of every residential and commercial project.

Leadership & Client Management

• Served as a Certified Field Trainer, providing technical guidance, safety mentorship, and hands-on training to junior team members to ensure high-quality workmanship.
• Managed the full customer lifecycle, delivering project cost estimations, technical repair recommendations, and transparent timelines for completion.
• Maintained meticulous operational records by utilizing digital software and written invoicing to track job history and streamline filing systems.

• Delivered exceptional customer service across all departments, leveraging product knowledge to drive sales and enhance the shopping experience.
• Operated specialized machinery with precision, including saws, glass cutters, and blind-cutting stations to meet custom order specifications.
• Coordinated logistics and receiving operations, efficiently unloading freight and staging inventory for rapid restocking.
• Maintained store standards by ensuring department cleanliness, safety, and organized shelf presentation.

• Unloaded, inspected and stored damaged and returned products.
• Distributed returned merchandise to appropriate store departments or palletized for liquidation.
• Documented returned product details in Software inventory tracking system.
• Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
• Operated electric pallet jack, forklift and manlift.
• Delivered high-quality customer service by gathering feedback on product deficiencies.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

• Strategic Growth: Scaled business presence by establishing strong rapport with local customers and partnering with regional event fields to expand the local airsoft ecosystem.
• Event Coordination: Orchestrated out-of-store events and community meetups, driving brand awareness and fostering a loyal customer base.
• Operational Excellence: Managed daily business operations, including inventory procurement, sales analysis, and the implementation of store-wide policies.
• Technical Specialist: Acted as the lead technician for advanced system repairs and custom upgrades, ensuring high-quality service and customer retention.