Jeronsqi Shepard
McDonough,GA
Summary
Goal-driven sales management professional bringing several-year career history in sales and proven track record of strategic business growth. Skilled at aiding in product marketing efforts. Adept at cultivating productive client relationships through positive rapport, tailored solutions and client engagement.
Overview
15
15
years of professional experience
Work History
Area Sales Manager
Kenai Technologies
08.2018 - Current
- Designed approaches to enhance growth of sales in specific area.
- Implemented an effective distribution system boosting overall sales outcomes.
- Directed sales team efforts to achieve consistent growth in revenue.
- Analyzed trends to gain insights into market direction.
- Generated creative strategies to enhance market visibility.
- Collaborated with senior executives to optimize sales strategies.
- Cultivated strong client bonds to encourage long-term partnerships.
- Promoted a results-oriented atmosphere focused on sales growth.
- Developed a network of referrals by maintaining connections with key individuals.
- Delivered prompt feedback on sales performance to team members.
- Facilitated employee career development through specialized training sessions.
- Coordinate reviews of the sales team's business strategies.
- Crafted innovative marketing strategies to increase customer engagement.
- Valued employee accomplishments through well-designed recognition methods.
- Created a detailed performance improvement plan to enhance sales team outcomes.
Technician/Sales
Super Heat and Air
07.2016 - 08.2018
- Facilitated transactions involving air conditioners and parts.
- Generated sales exceeding 100k in consecutive months.
- Diagnosed issues and restored functionality of cooling systems.
- Executed scheduled upkeep of air conditioning systems across hundreds of homes and businesses.
- Marketed and secured enrollments in club membership programs to enhance company revenue.
- Assessed system issues to identify root causes and recommended effective repair options.
- Finalized job reports and logs promptly following service calls.
- Performed comprehensive assessments on both residential and commercial HVAC units.
- Conducted technical training sessions for colleagues and new hires.
- Monitored usage of components and equipment in every service appointment accurately.
- Delegated responsibilities effectively.
- Coordinated installation processes for electrical components while adhering to municipal codes.
- Supervised execution of new HVAC system installations.
- Ensured adherence to company procedures for maintaining a tidy work environment.
- Built lasting rapport with clientele.
- Delivered exceptional customer support.
- Drafted, negotiated terms, and finalized contractual documents.
- Achieved an 82% increase in sales over a year by leveraging customer service and up-selling strategies.
- Validated receipt distribution across all sales interactions.
- Handled customer inquiries through telephone and email promptly.
Customer Service/Sales Associate
Nordstrom
04.2012 - 07.2016
- Addresses and resolves shoppers' everyday purchase inquiries.
- Maintain superior standards of service in every customer interaction.
- Directed personal sales strategy towards meeting individual and team goals.
- Engaged with customers efficiently while upholding professional standards.
- Offered clear and informed advice to enhance customer decisions on product suitability.
- Enhanced engagement by proposing new products and promoting upcoming events.
- Regularly pursued up-to-date fashion and product knowledge to serve as a customer expert.
- Created new Nordstrom Fashion Rewards accounts to foster client connections.
- Collaborated with team members to provide exceptional customer service.
- Conduct daily department upkeep tasks such as stocking, re-merchandising, and displaying.
- Answered incoming telephone calls to provide store, products and services information.
Assistant Manager
Plato's Closet
01.2010 - 11.2012
- Manages and mentors team of 10 sales associates.
- Develops and implements the weekly employee work schedule.
- Responsible for all hiring decisions at the store.
- Mentored and supported onboarding of new store associates.
- Engaged in weekly conference calls with store managers and owners.
- Formulates weekly and monthly store reports
- Facilitates tough dialogues with employees and conveys both affirming and corrective feedback.
- Guarantees exceptional customer service for every store visitor.
- Appointed to support opening of new store outlet.
- Executed all store updates on schedule.
- Oversees inventory of back-stocked clothing.
- Oversee team performance and ensure completion of operational tasks such as opening and closing procedures, markdowns, and transfers.
- Supported onboarding efforts by cultivating a positive workplace atmosphere.
Education
Associate degree - Mass Communications
Hillsborough Community College
Tampa, FL05.2011
High school diploma -
Newsome High School
Lithia, FL05.2007
Skills
- Sales Proficiency
- Integrated Sales Strategies
- Proven Leadership Skills
- Upselling techniques
- Consistently Surpasses Sales Targets
- Training and development
- Results-Driven
- Strong Communication Skills
- Proficient in Microsoft Office Suite
- Proficient in Microsoft Word
- New account development
References
References available upon request.
Timeline
Area Sales Manager
Kenai Technologies
08.2018 - Current
Technician/Sales
Super Heat and Air
07.2016 - 08.2018
Customer Service/Sales Associate
Nordstrom
04.2012 - 07.2016
Assistant Manager
Plato's Closet
01.2010 - 11.2012
Associate degree - Mass Communications
Hillsborough Community College
High school diploma -
Newsome High School