Brandon Moore
Forest City,NC
Summary
Senior Operational Manager at Stand-Up Protection, excelling in customer service and problem-solving. Build relationships with team collaboration and training, I enhanced productivity and client satisfaction through effective communication. Committed to fostering a positive work environment while achieving operational excellence.
Overview
21
21
years of professional experience
Work History
Senior Operational Manager
Stand-Up Protection
10.2021 - Current
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist employees and maintain excellent customer service.
- Handle scheduling, shift coverage, and employee call-outs- Assist owner with marketing, meetings, and special projects.
- Maintain client satisfaction through weekly check-ins and issue resolution.
Technology Teacher/After-School Director/Bus Driver
Polk County Schools
08.2012 - 02.2022
- Participated in ongoing professional development opportunities, staying current on trends and advancements in educational technology teaching methods.
- Assessed student performance regularly through formative assessments, adjusting instruction as needed for optimal learning outcomes.
- Streamlined grading process through efficient use of technology tools, enabling faster feedback to students on their progress.
- Designed engaging project-based assignments that challenged students to apply their knowledge in practical ways.
- Bus route picking children up in the mornings and taking them home in the evenings.
Security Officer (Part-time)
Tryon Equestrian Center
05.2015 - 10.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce the opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on golf cart, and on foot.
- Provided excellent customer service while addressing visitor inquiries or concerns about facility safety or access control procedures.
- Locking up all doors after vendor owners and restaurant staff leave for the night.
After- School Counselor
Polk County Schools
08.2009 - 05.2012
- Organized fun and educational activities to enhance students'' creative thinking and problem-solving skills.
- Enhanced student participation by incorporating interactive activities and group projects into the after-school program.
- Maintained accurate records on student attendance, performance, and behavioral issues for review by program administrators.
- Built productive, lasting connections with individual students.
Salvage Operator
Milliken Company (Hatch Plant)
04.2004 - 10.2011
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by new ideas to practice.
- Assisted in training new operators, sharing knowledge of best practices, and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Responsible for recycling the fabric waste and shipping out with the actual amount of weights recorded.
Education
High School Diploma -
Landrum High School
LandrumNo Degree -
Isothermal Community College
Spindale, NCSkills
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Senior Operational Manager
Stand-Up Protection
10.2021 - Current
Security Officer (Part-time)
Tryon Equestrian Center
05.2015 - 10.2019
Technology Teacher/After-School Director/Bus Driver
Polk County Schools
08.2012 - 02.2022
After- School Counselor
Polk County Schools
08.2009 - 05.2012
Salvage Operator
Milliken Company (Hatch Plant)
04.2004 - 10.2011
High School Diploma -
Landrum High School
No Degree -
Isothermal Community College
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