Brandon Morris
Spring,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Service Advisor
Caliber Auto Care
06.2024 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Senior Automotive Technician
Caliber Auto Care
10.2023 - 10.2024
- Maintained up-to-date knowledge in industry advancements through continuous professional development courses and certifications.
- Read and followed technical documentation to complete accurate repairs.
- Enhanced workshop productivity by organizing workspace for efficient use of tools and equipment.
- Collaborated with service advisors to provide accurate estimates, ensuring clear communication with customers.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Utilized OEM specifications to perform accurate alignments, optimizing vehicle handling and tire life.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
Installation Manager
Garage Door Doctor
05.2021 - 10.2023
- Collaborated with sales teams to develop competitive quotes for prospective clients, leading to increased revenue generation opportunities.
- Effectively communicated technical aspects of repairs to clients, instilling confidence and helping them make informed decisions
- Provided ongoing training for technicians, ensuring up-to-date knowledge on industry best practices and technical skills.
- Coordinated with vendors and suppliers to ensure seamless delivery of materials and equipment for installations.
- Oversaw successful installation of high-value projects, maintaining strict quality control measures.
- Improved overall efficiency within the department by implementing standardized procedures that streamlined workflows across multiple projects.
B2B Sales Representative
MS Distribution
09.2020 - 05.2021
- Identified and qualified perspective clients through research and outreach resulting in an increase in the sales pipeline
- Implemented effective sales strategies to achieve consistent growth in competitive markets.
- Enhanced product knowledge by attending industry events, conducting research, and participating in ongoing training programs.
- Built relationships with customers and community to promote long term business growth.
- Delivered compelling presentations tailored to individual client needs, effectively communicating product value propositions.
- Managed a portfolio of accounts, ensuring timely follow-up on leads and maintaining accurate records in CRM system.
General Service Technician
Auto-Lab Texas
08.2019 - 03.2020
- Helped maintain a clean work environment
- Assisted customers with understanding the necessary repairs, and relaying information from the inspection to the customer in a clear and concise manner
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Improved customer satisfaction by providing efficient and accurate diagnostic assessments of vehicle issues.
- Increased repeat business through excellent communication skills and developing strong relationships with customers.
Used Car Technician
Fred Haas Toyota Country
07.2016 - 08.2019
- Trained newly hired technicians on daily procedures and proper shop safety, as well as a thorough understanding of how to diagnose and repair as needed
- Collaborated with sales team to inspect and recondition trade-in vehicles, maintaining high-quality inventory levels.
- Utilized problem-solving skills to identify underlying causes of vehicle malfunctions quickly and accurately.
- Prioritized high-impact repairs during busy periods, ensuring the most urgent needs were addressed first while managing workload efficiently.
- Assisted in training new technicians, sharing knowledge of proper diagnostic procedures and repair techniques.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies needed for repairs.
Education
Diploma -
Tomball Memorial High School
Tomball, TX05.2018
Skills
- Attentive to detail
- Low Voltage
- Suspension
- Welding
- Vehicle Maintenance
- Leadership
- Refrigeration
- Automotive Diagnostics
- Hydraulics
- Diesel Engine Repair
- Sales
- Alignment
- Blueprint Reading
- B2B sales
- Brake Repair
- Electrical Experience
- Facilities Maintenance
- Workflow management
- Equipment Repair
- Price quoting
- Mechanical troubleshooting
- Customer relationship management
- Documentation and reporting
- Team collaboration
- Computer skills
- Records management
- Multitasking and organization
- Sales expertise
- Service estimates
- CRM software
- Staff education and training
- Customer relations
- Teamwork and collaboration
- Service upselling
- Sales and upselling
- Product education
Personal Information
Authorized To Work: US
Timeline
Service Advisor
Caliber Auto Care
06.2024 - Current
Senior Automotive Technician
Caliber Auto Care
10.2023 - 10.2024
Installation Manager
Garage Door Doctor
05.2021 - 10.2023
B2B Sales Representative
MS Distribution
09.2020 - 05.2021
General Service Technician
Auto-Lab Texas
08.2019 - 03.2020
Used Car Technician
Fred Haas Toyota Country
07.2016 - 08.2019
Diploma -
Tomball Memorial High School
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