Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jaythien Jenkins

Lawrence,MA

Summary

Motivated on providing exceptional customer service Personable and dedicated service advisor whom has a strong work ethic and has the drive to learn new tasks and overcome challenges. Willing to not only better them-self but as well as their team. Has an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, gaining and retaining clientele. Experience from both the shop aspect along with customer service. Has experience with working with soft-wares such as Dealerware (courtesy loaners), TIS, CDK/CDK Service, XTime (ASR).

Overview

6
6
years of professional experience
1
1
Certification

Work History

Service Advisor

Woburn Toyota
Woburn, MA
01.2023 - Current
  • Consult with clientele using automotive knowledge to recommend additional services based off of the age and mileage of their vehicle(s)
  • Create warrantable claims based off of the clients coverages and or manufacturer warranties.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Assist and provide clientele with courtesy loaner vehicles for extensive repairs
  • Provided excellent customer service to foster satisfaction, loyalty, and retention.

Express Service Technician

Woburn Toyota
Woburn, MA
05.2021 - 01.2023
  • Performed express maintenance based off of the services requested on the work order.
  • Conducted Multi-Point Inspections on service vehicles and made appropriate service recommendations pertaining to the vehicles, age, mileage and clientele's initial concern(s)
  • Communicated with service advisors regarding the condition of the clientele's vehicle

Package Handler

United Parcel Service, UPS
Chelmsford, MA
07.2018 - 08.2019
  • Unloaded packages from box trucks and 18-wheelers onto a conveyer belt
  • Scan and load packages into empty trailers that will be transporting packages to another facility
  • Disposed of debris and hazardous materials properly to avoid contamination.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.

Education

High School Diploma -

Lawrence High School
Lawrence, MA
06-2018

Skills

  • Customer Service
  • Customer Retention
  • Client rapport
  • Multitasking and Organization
  • Attentive to Detail
  • Experience with CDK Service, CDK, Xtime

Certification

  • Toyota Certified Advisor 2023, 2024

Timeline

Service Advisor

Woburn Toyota
01.2023 - Current

Express Service Technician

Woburn Toyota
05.2021 - 01.2023

Package Handler

United Parcel Service, UPS
07.2018 - 08.2019

High School Diploma -

Lawrence High School

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Jaythien Jenkins