Brandon Moseley
Germantown,MD
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Pro Craftsmen Group
2022.09 - Current
- Develop and implement marketing strategies to enhance brand visibility and engagement, utilizing social media,and promotional events to reach target audiences effectively
- Oversee payroll processing, ensuring accurate and timely payment to employees while maintaining compliance with relevant regulations and policies
- Manage the company website, including content updates, design enhancements, and performance analytics, leading to improved user experience and increased traffic
- Draft and reviewed contracts with clients, ensuring clarity and compliance with legal standards
Shift Leader
Papa johns
2018.01 - 2021.12
- Coordinated daily operations efficiently, ensuring timely execution of tasks and achieving a 90% decrease in customer complaints
- Trained and managed a team of 10 employees, resulting in an 85% increase in productivity and a 60% decrease in employee turnover
- Developed and implemented new training programs and SOPs, resulting in a 50% improvement in overall service quality and customer satisfaction
- Conducted regular inventory checks and maintained accurate records, contributing to a 95% reduction in stock losses and a 30% increase in profit margins
Server
Brooklyn's Deli
2016.01 - 2019.08
- Provided exceptional customer service by anticipating and fulfilling guests' requests and needs, resulting in consistently positive feedback and high customer satisfaction ratings
- Consistently exceeded sales goals by up-selling menu items and recommending specials, resulting in increased revenue and profitability for the restaurant
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations and contributing to a pleasant dining experience for guests
- Collaborated effectively with kitchen staff, communicating timely and accurate orders and ensuring timely delivery of food to guests' tables
Education
Highschool Diploma -
Springbrook Highschool
2015-01
Academy of Information Technology -
Timeline
Administrative Assistant
Pro Craftsmen Group
2022.09 - Current
Shift Leader
Papa johns
2018.01 - 2021.12
Server
Brooklyn's Deli
2016.01 - 2019.08
Highschool Diploma -
Springbrook Highschool