Brandon Myers
Westminster,CO
Summary
Results-oriented professional with extensive experience in restaurant operations, specializing in customer service and team leadership. Demonstrated success in increasing sales through effective upselling techniques and comprehensive staff training. Skilled in POS systems and inventory management, fostering a collaborative work environment that enhances operational efficiency. Proven ability to manage diverse tables with precision, ensuring high levels of customer satisfaction and loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server/Bartender/Shift Supervisor
Chili's Restaurant
Westminster, CO
03.2024 - Current
- Provided friendly, efficient customer service in fast-paced environment.
- Served food, drinks, and crafted cocktails to enhance guest experience.
- Operated POS system for accurate payment processing and transaction handling.
- Maintained cleanliness and organization of bar and dining areas.
- Ensured compliance with alcohol service laws through diligent ID checks.
- Upsold menu items to drive sales and increase revenue.
- Assisted with opening and closing duties to ensure smooth operations.
Shift Manager
Dutch Bros
Denver, CO
02.2023 - 03.2025
- Directed team during shifts to maintain smooth and efficient operations.
- Delivered exceptional customer service to foster a positive experience.
- Trained new and existing team members to enhance capabilities.
- Reported shift performance and team needs to management for improvement.
- Monitored sales goals and motivated team to achieve targets.
- Managed store opening and closing procedures, including deposits and end-of-day tasks.
Customer Service Representative/Dispatcher
Old Dominion Freight Line, Inc.
Denver, CO
07.2022 - 10.2023
- Provided timely updates and support via customer calls and emails regarding shipments.
- Tracked freight from pickup to delivery, ensuring on-time service.
- Coordinated with drivers, terminals, and departments to resolve operational issues.
- De-escalated customer concerns, delivering swift and effective solutions.
- Communicated any delays, changes, or special instructions to drivers and clients.
Day Warehouse Lead
Core-Mark International, Inc.
Aurora, CO
07.2021 - 07.2022
- Directed day shift warehouse team to achieve timely completion of daily tasks.
- Assigned tasks while ensuring adherence to safety protocols.
- Monitored performance metrics to enhance overall productivity.
- Collaborated with supervisors and departments to resolve operational issues.
Inventory Control Clerk
Quality Custom Distribution
Aurora, CO
09.2020 - 07.2021
- Maintained accurate inventory levels through daily cycle counts.
- Investigated and resolved inventory discrepancies to ensure accuracy.
- Adhered to FIFO and food safety procedures for all inventory items.
- Generated basic inventory reports for supervisors and managers.
- Trained new employees on inventory processes and equipment usage.
Head Shift Lead
Starbucks
Commerce City, CO
05.2017 - 09.2020
- Supported store manager in daily operations and team leadership
- Handled scheduling, shift coverage, and staffing needs
- Managed inventory, placed orders, and reduced waste
- Promoted a positive, team-focused work environment
Shift Supervisor
Papa Murphy's
Denver, CO
07.2017 - 05.2018
- Supervising employees
- Ensuring customer satisfaction
- Delegate duties
- Enforced company policies fairly while maintaining an open door policy for staff concerns.
- Communicated clearly with employees regarding job duties, expectations, and policies.
Education
High school diploma -
Strasburg High School
Strasburg, CO05.2020
Skills
- Leadership and communication
- Alcohol compliance
- Customer service and support
- Data analysis and reporting
- Food safety and handling
- Inventory management systems
- Multitasking and organization
- Team leadership
- Point of sale (POS) systems
- Staff training and development
- Shift management strategies
Certification
ServSafe Food Handler Certification
Timeline
Server/Bartender/Shift Supervisor
Chili's Restaurant
03.2024 - Current
Shift Manager
Dutch Bros
02.2023 - 03.2025
Customer Service Representative/Dispatcher
Old Dominion Freight Line, Inc.
07.2022 - 10.2023
Day Warehouse Lead
Core-Mark International, Inc.
07.2021 - 07.2022
Inventory Control Clerk
Quality Custom Distribution
09.2020 - 07.2021
Shift Supervisor
Papa Murphy's
07.2017 - 05.2018
Head Shift Lead
Starbucks
05.2017 - 09.2020
High school diploma -
Strasburg High School