Brandon Norgaard

• Adhere to company standards and compliance requirements for operations and cleanliness of areas.
• Exercise composure under pressure and in escalated customer service scenarios.
• Cooperate with coworkers to improve customer experience and manage storefront.
• Keep employees operating productively and working on task to meet business and customer needs.
• Supervise employees and oversee quality compliance with company standards for food and services.
• Train and mentor new employees to maximize team performance.
• Coach crew members to optimize performance and motivate toward more efficient work.
• Advise new employees on company procedures and policies to facilitate daily tasks and responsibilities.
• Cultivate professional working relationships with peers and supervisors.
• Create and implemente strategies for improving operational efficiency and accuracy.
• Increase customer satisfaction and grow business by maintaining close relationships with customers.
• Use money management system to balance cash drawers and prepare daily deposits.

Shadowed various mental health professionals as they interacted with clients and in the office.

I learned roles including case management, crisis intervention, behavioral management of children on the Autism spectrum, and intake assessment and related documentation.

• Engaged with customers to assist in their shopping experience and build rapport and loyalty.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Managed returns, exchanges and refunds in accordance with store policy.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register to record transactions accurately and efficiently.

• Engaged with customers to assist in their shopping experience and build rapport and loyalty.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Managed returns, exchanges and refunds in accordance with store policy.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register to record transactions accurately and efficiently.

• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Developed strong cooperative relationships with coworkers and managers.
• Worked different stations including ticketing, ushering, concession and restaurant to provide optimal coverage and meet production goals.
• Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Contributed to team success by completing jobs quickly and accurately.
• Operated register to process payments and collect cash payment for order totals.
• Trained new team members by relaying information on company procedures and safety requirements.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Addressed and resolved customer complaints in polite and professional manner.