Brandon Nakao
Sweenies Grille
Oakley,CA
1
Language
7
years of professional experience
Highly skilled Server/Busboy with lots of experience in the service industry. Enthusiastic when providing top-quality customer service . Outgoing with superior team work and organizational skills. Also Bilingual in both Spanish and English. Very quick learner, and also is great at problem solving and working together with a team.
Work History
Busboy
5 Years 3 Months- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
- Worked very well with a team to ensure the best customer service
Server and Busboy
4 Months- Assisted customers with carry-out service.
- Answered phone calls for reservations and togo orders.
- Counted money in drawers at beginning and end of each shift.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Managed event contracts, including estimates, event profiles and post-event summaries.
- Worked very fast and thorough no matter what the circumstances were.
- Took care of the whole restaurant alone was a server, busboy, and did togo orders.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Server
6 Months- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales significantly by upselling higher-end products to customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cultivated warm relationships with regular customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept track of event finances, initial deposits, due payments and final balances.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Asked customers for feedback, solved problems,and provided additional items throughout meal.
Education
No Degree - Automotive Engineering
High School Diploma
Skills
Bilingual In both Spanish and English. I can read
write
and speak Spanish
Equipment and Instrument Sterilization
Equipment Cleaning
Quality assurance
Strategic planning
Time management
Team collaboration
Resourcefulness
Hard Working
Always on time
Reliable
Studying to be an engineer so I already know a thing or two about cars.
Quick learner
Decision making
Problem solving
Communication
Critical thinking
Languages
Spanish
Native or Bilingual
Timeline
Busboy
Sweenies Grille
07.2021 - CurrentRead More
Server and Busboy
CreAsian Flavors Of Vietnam
02.2021 - 06.2021Read More
Server
La Villa Mexican Restaurant
04.2019 - 10.2019Read More
Freedom High School
High School Diploma
Read More
Los Medanos College
No Degree from Automotive Engineering
Read More