Brandon Nelson
Huntersville,NC
Summary
Adaptable professional with 16+ years of experience and a proven knowledge of network administration aiming to leverage my skills and experience to successfully fill the Information Technology role at your company
Overview
15
15
years of professional experience
Work History
Information Systems Technician Supervisor
US Navy
02.2024 - 06.2024
- Installed, modified, and repaired software and hardware to resolve technical issues for VTC servies.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Information Systems Technician Supervisor
US Navy
05.2021 - 02.2024
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
- Electronic Key Material Manager enable the secure communications for all communications equipment.
- Satellite Communications Officer responsible for maintaining reliable connectivity while on board.
Information Technology Supervisor
US Navy
11.2017 - 05.2021
- Oversaw IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance
- Coordinated IT operations activities to deliver smooth flow of daily needs of over 55 ships and shore stations operating in the middle east and Africa.
Information Technology Specialist
US Navy
10.2014 - 11.2017
- Facilitated best user experience through continuous support and communication of system changes.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Used ticketing systems to manage and process support actions and requests.
Information Technology Specialist
US Navy
07.2013 - 10.2014
- Facilitated best user experience through continuous support and communication of system changes.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Coached and trained end-users on functions, features and basic troubleshooting of communications equipment.
Information Technology Specialist
US Navy
01.2011 - 07.2013
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Drafted and distributed training manuals for devices used by various employees.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Set up network profiles, security permissions and file sharing systems.
Information Technology Specialist
US Navy
01.2009 - 01.2011
- Oversaw accounting and reporting of Communications Security Equipment.
- Provided key clerical and administrative support to senior accounting staff.
- Investigated and resolved accounting, service and delivery concerns.
Education
High School Diploma -
Hempfield Area Senior High School
Greensburg, PA06.2008
Skills
- Mobile Device Management
- Virtualization Technologies
- Telecommunications Systems
- Satelite Resource Planning
- Transmission Systems Technician school
- Electronic Key Management School
- Real-time Automated Personnel Identification System (RAPIDS) Administration
- Navy Information Application Product Suite (NIAPS) Administration
- Highly experienced Help Desk Supervisor
- Active Directory Administration Expert
Timeline
Information Systems Technician Supervisor
US Navy
02.2024 - 06.2024
Information Systems Technician Supervisor
US Navy
05.2021 - 02.2024
Information Technology Supervisor
US Navy
11.2017 - 05.2021
Information Technology Specialist
US Navy
10.2014 - 11.2017
Information Technology Specialist
US Navy
07.2013 - 10.2014
Information Technology Specialist
US Navy
01.2011 - 07.2013
Information Technology Specialist
US Navy
01.2009 - 01.2011
High School Diploma -
Hempfield Area Senior High School
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