EARL CAMPBELL
SOUTH HUNTINGTON,N.Y.
Summary
Proficient Information Systems Technician successful at troubleshooting technical issues and training end-users. Skilled in problem-solving and solution management. Comfortable working in teams or individually to maintain and expand technology performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Information Systems Technician
Sayville Library
Sayville, NY
06.2023 - Current
- Resolved technical issues for both patrons and staff members.
- Demonstrated expertise in operating both Windows 10/11 and Mac OS Monterey/Ventura.
- Implemented various Maker Space Technologies like Cricut and 3D Printers.
- Provided technical support for end-users regarding their network related queries.
- Maintained documentation of the network infrastructure including diagrams, configuration settings.
- Configured Macbook, iMac, iPad, and iPhone devices
- Installed/configured Deepfreeze, fluidimagery, and envisionware software
- AV technology setup for presentations.
- Ensured that all servers were patched with latest security updates regularly.
- Set up user accounts, permissions, passwords and email accounts.
- Researched new technologies and products relevant to networking environment.
- Conducted training sessions for end-users about proper use of network resources.
- Monitored system performance metrics such as CPU utilization, memory usage, disk space availability.
Network & Systems Technician 1
HHH UFSD
Dix Hills, NY
05.2023 - Current
- Installation/Troubleshooting Smart Board technologies(MX series, 6000 series, SBM685, SBM800,Newline)
- Successfully manage systems on both Windows 10/11 and Mac OS Monterey/Ventura platforms
- Chromebook Device Repairs (ACER & DELL)
- Demonstrated expertise in configuring various Apple devices.
- Installed projectors and smartboards for various projects
- Proficient in the utilization of JAMF Pro and Apple Configurator.
- Performed troubleshooting to diagnose and resolve network issues.
- Developed strategies to improve existing systems by modifying existing equipment or installation of new hardware and software components.
- Resolved customer inquiries in a timely manner while providing excellent customer service.
- Maintained an inventory of parts for emergency repairs.
- Supported remote desktop connections for users requiring assistance offsite.
- Collaborated with IT team members to identify system requirements and resolve problems.
- Identified recurring technical issues and provided solutions to prevent future incidents.
- Served as first point of contact for incoming technical service calls and emails.
- Inspected cabling systems ensuring they meet industry standards.
- Conducted regular maintenance checks on equipment such as printers or scanners.
- Configured security settings or access permissions for groups and individual users.
- Installed operating system updates as required by company policy.
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Managed user accounts including passwords resets, account creation and deletion.
Helpdesk Technician
Core BTS
Hauppauge, NY
12.2015 - 03.2023
- Troubleshooting Smart Board technologies(MX series, 6000 series, SBM685, SBM800,Newline)
- Installed network modules for MDF and IDF
- Delivered exceptional help desk assistance for Windows and Mac users
- Evaluated, installed, configured, maintained, and tested computer hardware and software.
- Provided technical assistance for networking issues, including post-installation support
- Utilized vSphere and Hyper-V to enhance operational efficiencies.
- Experienced in managing print servers
- Utilized Active Directory and Group Policy to enhance operational efficiency
- Proven ability to effectively manage and execute server installations from 2016 to 2019.
- Proficient in office 365 administration tools.
- Implemented efficient switch/router setups that resulted in increased network speed and enhanced connectivity.
- Provided projector support for various brands including Epson, UF75, U100, NEC, Optima, Casio, and Viewsonic.
- Tracked open incidents using ticketing system and kept customers informed about progress status regularly.
- Configured computer networks utilizing TCP and IP protocols, DHCP servers, and associated technologies.
- Utilized MDT and PDQ Software to successfully implement remote deployments
Education
Half Hollow Hills East High School
Dix Hills, NYSuny Empire State College
Hauppauge, NYAce Institute of Technology
Queens, NYSkills
- Active Directory proficient
- MS Office 365 Proficient
- Cisco Switch and Router Configuration
- VBNet proficient
- Troubleshooting Cisco Phones
- Troubleshooting Printers (Brother, hp, Oki, lexmark, Cannon, Xerox)
- End-User Training
- End-user support
- Inventory Oversight
- Mobile Device Management
- Remote Support
- Software Management
- Virtualization Technologies
Certification
- CompTIA A+
- CompTIA N+
- CompTIA S+
- CompTIA Cloud Essentials
- Mac Integration Basics 12.7
- CCNA Certification
- MTA Server Fundamentals
Affiliations
- Cooking
- Gaming
- Gym/Basketball
- DJ
- Gardening
References
References available upon request.
Timeline
Information Systems Technician
Sayville Library
06.2023 - Current
Network & Systems Technician 1
HHH UFSD
05.2023 - Current
Helpdesk Technician
Core BTS
12.2015 - 03.2023
Half Hollow Hills East High School
Suny Empire State College
Ace Institute of Technology
- CompTIA A+
- CompTIA N+
- CompTIA S+
- CompTIA Cloud Essentials
- Mac Integration Basics 12.7
- CCNA Certification
- MTA Server Fundamentals
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