Steven Mendoza
Long Beach,CA
Summary
Results-driven Information Systems Technician with U.S. Navy experience in troubleshooting and systems administration. Proficient in problem-solving and skilled in technical communication. Committed to advancing organizational objectives through effective collaboration and innovative solutions.
Overview
10
10
years of professional experience
Work History
Information Systems Technician
United States Navy, USN
12.2021 - 12.2025
- Maintained active Top Secret clearance for over four years.
- Led a team of 8 sailors in the operation and configuration of 20 radio communication circuits.
- Oversaw the loading of 30 cryptographic devices and the installation of 14 antennas and ensuring sufficient communications for multiple evolutions.
- Generated and maintained over 300 user accounts, 25 administrator accounts, and 50 classified PKI tokens for users.
- Resolved 280 trouble tickets, managed 140 virtual servers, and maintained 60 radio communication circuits.
- Assisted with the migration of a physical network upgrade to a virtually managed network.
- Oversaw the light-off and restoration of radio equipment post maintenance availability.
- Processed and disseminated over 6,000 naval messages from command and outside entities.
- Trained 12 sailors over 200 hours of network and radio communications resulting in 32 qualifications and increasing overall mission readiness.
Overnight Freight Associate
Lowes Home Improvment
12.2018 - 07.2020
- Led overnight freight operations to ensure timely and accurate product stocking.
- Trained team members on safety protocols and best practices for freight handling.
- Streamlined inventory processes to enhance efficiency in stock replenishment.
- Coordinated with management to optimize workflow during peak hours.
Customer Service Associate
Lowes Home Improvment
12.2015 - 12.2018
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Assisted customers in product selection, enhancing their overall shopping experience.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Education
High School Diploma -
Woodrow Wilson Classical High School
Long Beach, CA06-2015
Skills
- Networking issues
- Systems administration
- Software updates
- Equipment setup
- Troubleshooting
- End user support
- Software installation
- Inventory oversight
- Active directory
- Cryptography
- Satellite communications
Languages
English
Native or Bilingual
Timeline
Information Systems Technician
United States Navy, USN
12.2021 - 12.2025
Overnight Freight Associate
Lowes Home Improvment
12.2018 - 07.2020
Customer Service Associate
Lowes Home Improvment
12.2015 - 12.2018
High School Diploma -
Woodrow Wilson Classical High School