Summary
Overview
Work History
Education
Skills
Timeline
Generic

MOMODU PARKER MANSARAY

Buffalo,NY

Summary

Adept Information Systems Technician with a proven track record at Church Of The Nazarene, enhancing network efficiency and end-user satisfaction through expert troubleshooting and system diagnostics. Excelled in fostering client relationships and streamlining helpdesk processes, significantly reducing response times. Skilled in hardware/software maintenance and technical troubleshooting, demonstrating a commitment to continuous improvement and exceptional service delivery. Proficient information softwear engineer thrives setting up and maintaining stations, training users and supporting pivotal process improvements to information systems systems and software. Well-versed knowledge of up-to-date business practices, IT standards and government regulations. Self-motivated approach to monitoring and resolving troublesome IT issues. Expert collaboration with developers to continuously improve tools and resources.

Background includes equipment maintenance, software updates, and security management. Excellent multitasking and communication skills. Successful at problem-solving computer-related and network problems with an efficient and organized approach. Specializing in environments and well-versed in adapting to the latest updates. Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. three years of progressive IT experience. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seasoned System Administrator with three-year background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts and data security.

Overview

1
1
year of professional experience

Work History

Information Systems Technician

Church Of The Nazarene
08.2023 - Current
  • Led troubleshooting efforts for complex technical issues, resulting in faster resolution times for endusers.
  • Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
  • Streamlined helpdesk processes, enhancing end-user satisfaction rates while reducing response times for support requests.
  • Fostered a culture of continuous improvement within the IT department through ongoing evaluation of workflows, procedures, and technology utilization.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • .
  • Managed the deployment of critical software updates, ensuring minimal disruption to daily operations.
  • Optimized network efficiency by monitoring system performance and proactively addressing potential issues.
  • Identified and solved technical issues using variety of diagnostic tools and tactics.
  • Ensured optimal hardware performance by performing routine maintenance, diagnostics, and repairs.

Education

No Degree - INFORMATION SYSTEM TECHNOLOGE

Institute of Public Administration & Management
SIERRA LEONE
10.2018

DIPLOMA HARDWARE AND ELECTRONICS - COMPUTER HARDWARE AND ELECTRONICS

THE MANAGEMENT OF HAEDTECH COMPUTER
SIERRA LEONE
04.2007

CERTIFICATE OF TECHNICAL COURSE COMPLETION - COMPUTER HARDWARE AND WIRELESS NETWORKING

CANYON HILL COMMUNITY CHURCH MISSION TEAM
SIERRA LEONE
02.2007

Skills

  • Network configuration
  • System diagnostics
  • Troubleshooting skills
  • Network Troubleshooting
  • Hardware and software maintenance
  • Software Installation
  • Technical Troubleshooting
  • Wireless Networking
  • Software Updates
  • Networking issues
  • Hardware Installation
  • Hardware knowledge

Timeline

Information Systems Technician

Church Of The Nazarene
08.2023 - Current

No Degree - INFORMATION SYSTEM TECHNOLOGE

Institute of Public Administration & Management

DIPLOMA HARDWARE AND ELECTRONICS - COMPUTER HARDWARE AND ELECTRONICS

THE MANAGEMENT OF HAEDTECH COMPUTER

CERTIFICATE OF TECHNICAL COURSE COMPLETION - COMPUTER HARDWARE AND WIRELESS NETWORKING

CANYON HILL COMMUNITY CHURCH MISSION TEAM
MOMODU PARKER MANSARAY