Makayla Garretson
Cameron,NC
Summary
Accomplished Information Systems Technician with a proven track record at the United States Navy, USN, enhancing network efficiency and fostering client relationships. Expert in network configuration and troubleshooting, with a knack for leading technical issue resolution efforts. Skilled in promoting continuous IT improvement and training, significantly reducing help desk requests.
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. Four years of progressive IT experience.
Overview
4
4
years of professional experience
Work History
Information Systems Technician
United States Navy, USN
09.2019 - 09.2023
- Led troubleshooting efforts for complex technical issues, resulting in faster resolution times for end users.
- Used ticketing systems to manage and process support actions and requests.
- Trained users on how to properly operate equipment and software programs.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Fostered a culture of continuous improvement within the IT department through ongoing evaluation of workflows, procedures, and technology utilization.
- Optimized network efficiency by monitoring system performance and proactively addressing potential issues.
- Managed the deployment of critical software updates, ensuring minimal disruption to daily operations.
- Ensured optimal hardware performance by performing routine maintenance, diagnostics, and repairs.
- Conducted regular training sessions for staff members on IT best practices, increasing overall technological competency and reducing the frequency of help desk requests.
- Liaised with other departments to minimize network interruptions and possible downtimes.
Education
Bachelor of Science - Criminal Justice
Sam Houston State University
Huntsville, TX06.2026
High School Diploma -
Edna Highschool
Edna, TX05.2019
Skills
- Network configuration
- VMware and Oracle VM
- Servers expertise
- System diagnostics
- Network Troubleshooting
- Equipment Maintenance
- Software Management
- Systems administration
- Network Administration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Part TimeFull TimeLocation Preference
RemoteImportant To Me
Work-life balanceCareer advancementTimeline
Information Systems Technician
United States Navy, USN
09.2019 - 09.2023
Bachelor of Science - Criminal Justice
Sam Houston State University
High School Diploma -
Edna Highschool