Michael Woods
Maple Hill,NC
Summary
Adept Information Systems Technician and COMSEC Manager and Immediate Superior in Command with a proven track record as a 30 year MGySgt in the USMC, enhancing system efficiency and client satisfaction through expert troubleshooting and robust cybersecurity measures. Skilled in networking and fostering strong client relationships, all while significantly Managed, supervised and contributed to project success and account growth. Demonstrated excellence in technical and interpersonal abilities, ensuring optimal operational performance.
Overview
30
30
years of professional experience
2
2
Certifications
Work History
Information Systems Technician
USMC
11.2020 - 07.2024
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided basic end-user troubleshooting and desktop support.
- Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Performed contract and SLA oversight and facilitation of client needs to foster account growth.
- Developed and maintained thorough knowledge of company departments and compliance programs.
- Installed, configured, and patched user hardware and software.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Attended regular client meetings to report project progress and address questions.
- Trained users on how to properly operate equipment and software programs.
- Provided on-call support for critical issues related to USMC Cryptograhic Hardware and software.
- Managed high levels of call flow and responded to technical support needs.
- Liaised between management, sales team, development team and client to address any concerns or issues.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Addressed questions and concerns from end-users regarding the DOD Communications Security program.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Supervised and monitored delivery of contractual services according to SLA agreements.
- Configured hardware and granted system permissions to new employees.
- Implemented security policies and distributed updates to end users
Immediate Superior in Command
Marine Special Operations Command
08.2016 - 11.2020
- Established measures, metrics, thresholds and targets to drive performance in alignment with security and other business strategies.
- Researched, reviewed and recommended equipment, materials and supplies to prepare and maintain security expenses within approved budget.
- Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.
- Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Coordinated emergency evacuation drills and exercises and developed and improved emergency procedures.
- Researched and developed new computer forensic tools.
- Recommend improvements in security systems and procedures.
- Monitored use of data files and regulated access to protect secure information.
- Monitored computer virus reports to determine when to update virus protection systems.
- Developed plans to safeguard computer files against modification, destruction, or disclosure.
- Performed risk analyses to identify appropriate security countermeasures.
- Reviewed violations of computer security procedures and developed mitigation plans.
- Encrypted data and erected firewalls to protect confidential information.
- Engineered, maintained and repaired security systems and programmable logic controls.
- Applied effective time management techniques to meet tight deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Supervised team projects, demonstrating an ability to work collaboratively and effectively.
- Paid attention to detail while completing assignments.
- Conducted 1000 security audits to identify vulnerabilities.
Education
Master of Arts - Human Resources Management
American Public University System
Charles Town, WV12.2024
Bachelor of Arts - Security Management
American Public University System
Charles Town, WV10.2023
Skills
- Networking issues
- Software Updates
- Systems administration
- Software Management
- Equipment Setup
- VoIP Systems
- System Administration
- Inventory Oversight
- Disaster Recovery
- Troubleshooting skills
- Technical Troubleshooting
- Wireless Networking
- Remote Support
- Cybersecurity Protocols
- Information Security
- Equipment Maintenance
Certification
CompTIA Security+
Microsoft SharePoint 2013 Certification
Lean Six Sigma Green Belt (ICGB)
Lean Six Sigma Yellow Belt (ICYB)
Timeline
Information Systems Technician
USMC
11.2020 - 07.2024
Immediate Superior in Command
Marine Special Operations Command
08.2016 - 11.2020
Master of Arts - Human Resources Management
American Public University System
Bachelor of Arts - Security Management
American Public University System