Emma Workman
Odenville,AL
Summary
Dynamic Information Systems Technician with the United States Navy, adept at troubleshooting complex technical issues and enhancing end-user satisfaction. Proven reliable in aiding network configuration and a strong commitment to customer service. Recognized for streamlining helpdesk processes and fostering continuous improvement within IT operations. Excellent communicator with a keen attention to detail.
Overview
3
3
years of professional experience
Work History
Information Systems Technician
United States Navy, USN
Joint Base Pearl Harbor-Hickam, HI
10.2022 - Current
- Led troubleshooting efforts for complex technical issues, resulting in faster resolution times for endusers.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Streamlined helpdesk processes, enhancing end-user satisfaction rates while reducing response times for support requests.
- Fostered a culture of continuous improvement within the IT department through ongoing evaluation of workflows, procedures, and technology utilization.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Provided basic end-user troubleshooting and desktop support.
- Installed, configured, and patched user hardware and software.
Education
St Clair County High School
Odenville, AL05.2021
Skills
- Network configuration
- System diagnostics
- Troubleshooting skills
- Network troubleshooting
- Hardware and software maintenance
- Equipment setup
- Software updates
- Teamwork
- Quick learner
- Attention to detail
- Software installation
- Troubleshooting
- Equipment maintenance
- Hardware maintenance
- End user support
- Cybersecurity protocols
- Active directory
- IP addressing and subnetting
- Organizational skills
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Task prioritization
- Self motivation
- Hardware installation
- System upgrades
- Professionalism
Timeline
Information Systems Technician
United States Navy, USN
10.2022 - Current
St Clair County High School