Zachary Sherwood
Wichita Falls,TX
Summary
Highly motivated IT technician with extensive experience in networking and audio/video industry. Recognized for team building, mentoring and leadership skills. Always ambitious to evolve with the industry and learn new skills along the way.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Information Systems Technician
United Regional Health Care
04.2023 - 03.2024
- Image and baseline devices for installation
- Install and update software on PCs throughout the hospital
- Install workstations and PCs in patient rooms and nursing stations
- Manage service and repair printers
- Setup, upgrade and replace cell phones for staff
- Proficient in Windows 10
- Reduced downtime during system upgrades by successfully planning and executing seamless migrations.
- Ensured optimal hardware performance by performing routine maintenance, diagnostics, and repairs.
FIELD TECHNICIAN
DIRECT TV
06.2013 - 03.2023
- Install, maintain and service satellite systems for residential and commercial properties daily
- Chosen by management to be a trainer/mentor to new technicians in the field
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Maintain excellent levels of customer service by efficiently meeting customer needs for satellite systems
- Plan, layout and run cable into buildings and through walls, attics, and crawl spaces
- Test existing equipment for functionality quickly and accurately diagnosing problems to provide comprehensive solutions.
AV/PC TECHNICIAN
AUDION VIDEO ETC.
01.2007 - 06.2013
- Lead a 6-man team though an install of IT equipment
- Organized the implementation of IT infrastructure through accessing multiple contact points of distribution of information to over 600 data servers
- Set up over 1K networks, A/V equipment and camera systems for residential and commercial properties
- Link computers to network and peripheral equipment
- Use diagnostic tools to identify hardware failures and replace non-functional components.
Education
High School Diploma -
Wichita FAlls High School
Wichita Falls, TX01.2023
Skills
- Hardware and software installation
- Printers and peripherals
- Proficient in Windows and Microsoft Office
- Networking issues
- Remote Support
- Cable routing,
- Cable management
- Mobile Device Management
- End-user support
Certification
- HDI Desktop Advance support Technician
References
Darryl Parker- Business Owner Audio Video Etc.
(cell) 940-781-9263
Email: Dlptrader@gmail.com
Joe Forbess- Manager Information Systems at United Regional Healthcare System
(cell) 940-257-4915
Email: Jforbess@unitedregional.org
Rebecca Bowker- Director of nursing
(cell) 940-867-2047
Email: Rbowker23@yahoo.com
Tony Weary- Administrator
(cell) 940-867-7123
Email: admin@advancedofwf.com
Timeline
Information Systems Technician
United Regional Health Care
04.2023 - 03.2024
FIELD TECHNICIAN
DIRECT TV
06.2013 - 03.2023
AV/PC TECHNICIAN
AUDION VIDEO ETC.
01.2007 - 06.2013
High School Diploma -
Wichita FAlls High School
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