Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Zachary Sherwood

Wichita Falls,TX

Summary

Highly motivated IT technician with extensive experience in networking and audio/video industry. Recognized for team building, mentoring and leadership skills. Always ambitious to evolve with the industry and learn new skills along the way.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Information Systems Technician

United Regional Health Care
04.2023 - 03.2024
  • Image and baseline devices for installation
  • Install and update software on PCs throughout the hospital
  • Install workstations and PCs in patient rooms and nursing stations
  • Manage service and repair printers
  • Setup, upgrade and replace cell phones for staff
  • Proficient in Windows 10
  • Reduced downtime during system upgrades by successfully planning and executing seamless migrations.
  • Ensured optimal hardware performance by performing routine maintenance, diagnostics, and repairs.

FIELD TECHNICIAN

DIRECT TV
06.2013 - 03.2023
  • Install, maintain and service satellite systems for residential and commercial properties daily
  • Chosen by management to be a trainer/mentor to new technicians in the field
  • Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
  • Maintain excellent levels of customer service by efficiently meeting customer needs for satellite systems
  • Plan, layout and run cable into buildings and through walls, attics, and crawl spaces
  • Test existing equipment for functionality quickly and accurately diagnosing problems to provide comprehensive solutions.

AV/PC TECHNICIAN

AUDION VIDEO ETC.
01.2007 - 06.2013
  • Lead a 6-man team though an install of IT equipment
  • Organized the implementation of IT infrastructure through accessing multiple contact points of distribution of information to over 600 data servers
  • Set up over 1K networks, A/V equipment and camera systems for residential and commercial properties
  • Link computers to network and peripheral equipment
  • Use diagnostic tools to identify hardware failures and replace non-functional components.

Education

High School Diploma -

Wichita FAlls High School
Wichita Falls, TX
01.2023

Skills

  • Hardware and software installation
  • Printers and peripherals
  • Proficient in Windows and Microsoft Office
  • Networking issues
  • Remote Support
  • Cable routing,
  • Cable management
  • Mobile Device Management
  • End-user support

Certification

  • HDI Desktop Advance support Technician

References

Darryl Parker- Business Owner Audio Video Etc.

(cell) 940-781-9263

Email: Dlptrader@gmail.com


Joe Forbess- Manager Information Systems at United Regional Healthcare System

(cell) 940-257-4915

Email: Jforbess@unitedregional.org


Rebecca Bowker- Director of nursing 

(cell) 940-867-2047

Email: Rbowker23@yahoo.com


Tony Weary- Administrator

(cell) 940-867-7123

Email: admin@advancedofwf.com


Timeline

Information Systems Technician

United Regional Health Care
04.2023 - 03.2024

FIELD TECHNICIAN

DIRECT TV
06.2013 - 03.2023

AV/PC TECHNICIAN

AUDION VIDEO ETC.
01.2007 - 06.2013

High School Diploma -

Wichita FAlls High School
Zachary Sherwood