Brandon Nelson
San Antonio
Summary
Sales and account management expert with a track record of driving revenue growth through consultative sales techniques. Demonstrated ability to manage high-volume customer interactions while resolving issues to enhance satisfaction and retention rates. Aiming for a strategic position in sales or customer success that offers long-term stability.
Overview
11
11
years of professional experience
Work History
Inbound Sales Specialist
Spectrum
San Antonio
01.2025 - Current
- Consistently exceeded performance expectations through consultative communication and focused problem solving.
- Handled customer escalations professionally, contributing to high satisfaction and safeguarding revenue.
- Managed high-volume inbound customer interactions to resolve account services and billing issues, enhancing customer experience.
- Utilized CRM systems to track customer interactions and monitor sales progress.
Sales Specialist
IPAC Nissan
07.2024 - 11.2024
- Led full sales cycle from inquiry to close, enhancing customer experience in consultative vehicle sales.
- Customized sales presentations to align with specific customer needs, improving engagement and satisfaction.
- Handled customer inquiries through phone, email, and in-person communication, ensuring timely and effective responses.
Acquisition Manager
AutoNation
05.2021 - 02.2024
- Progressed internally from Sales Associate into Acquisition Manager role.
- Developed and executed vehicle acquisition strategy, sourcing inventory, analyzing pricing, and negotiating with customers to enhance acquisition effectiveness.
- Drove profitability by conducting market analysis, managing inventory, and optimizing processes to align with financial objectives.
- Monitored market trends to inform purchasing decisions and strategically optimize inventory levels for competitive advantage.
- Built relationships with customers and vendors to support consistent acquisition pipeline activity.
- Monitored KPIs tied to inventory turn, profitability, and operational performance.
Store Manager
Verizon Wireless
06.2020 - 04.2021
- Managed hiring, coaching, and scheduling to develop team performance and meet store objectives.
- Oversaw daily retail operations, leading a team of 2–5 employees to ensure smooth workflow.
- Tracked sales performance metrics to support achievement of revenue goals and enhance store profitability.
- Delivered consultative customer service and wireless product recommendations.
Retail Sales Representative
Cricket Wireless
03.2019 - 06.2020
- Achieved individual sales goals by building strong customer relationships and fostering trust.
- Guided customers in product selection, account support, and service troubleshooting, ensuring optimal customer experience.
- Provided consultative wireless sales and customer support, enhancing customer satisfaction in fast-paced retail environment.
Yard Manager
Do It Center
05.2015 - 07.2017
- Managed yard operations, inventory organization, logistics coordination, and retail fulfillment support.
- Tracked inventory to maintain accurate records and enhance resource management.
- Supported inventory tracking to ensure accurate records and streamline operational workflow.
Education
High School Diploma -
Artesia High School
Artesia, NM05-2015
Skills
- Consultative and inbound sales
- Lead generation
- Upselling strategies
- Customer retention
- CRM and sales systems
- Pipeline management
- Performance metrics
- Cross-functional collaboration
- Account management
Open To Hybrid
True
Open To Remote
True
Timeline
Inbound Sales Specialist
Spectrum
01.2025 - Current
Sales Specialist
IPAC Nissan
07.2024 - 11.2024
Acquisition Manager
AutoNation
05.2021 - 02.2024
Store Manager
Verizon Wireless
06.2020 - 04.2021
Retail Sales Representative
Cricket Wireless
03.2019 - 06.2020
Yard Manager
Do It Center
05.2015 - 07.2017
High School Diploma -
Artesia High School