Brandon Nguyen
San Jose,CA
Summary
Dedicated professional with extensive experience in guest service and conflict resolution. Proven track record of enhancing dining experiences and optimizing service efficiency. Recognized for reliability and innovative contributions that drive team success.
Overview
8
8
years of professional experience
Work History
FOH Support Trainer/Host/Server
Din Tai Fung
San Jose, California
11.2022 - 06.2026
- Anticipated guest needs to provide exceptional service and foster positive relationships.
- Resolved inquiries and concerns promptly to enhance dining experiences.
- Managed dining room layout to maximize staff efficiency.
- Assisted various departments by bussing tables and delivering food for seamless service flow.
- Took orders for food and beverages accurately and without delay.
- Contributed innovative ideas to improve team performance and outcomes.
- Operated cash register and processed customer transactions efficiently.
Host/Server
Giorgio's Italian Food & Pizza
San Jose , CA
06.2018 - 06.2023
- Optimized guest flow and minimized wait times through effective seating arrangements.
- Trained new hosts on customer service standards to enhance operational efficiency.
- Processed payments accurately to ensure seamless transactions and maintain service quality.
- Coordinated with kitchen staff to guarantee timely food delivery.
- Answered customer inquiries about menu items and specials.
Education
Associate of Arts - Business Administration
Evergreen Valley College
San Jose, CA06-2023
High School Diploma -
Evergreen Valley High School
San Jose, CA06-2020
Skills
- Effective communication
- Task delegation
- Multitasking and organization
- Attention to detail
- Conflict resolution
- Reliability and punctuality
- Time management
Additional Information
Language Skills: English, Vietnamese
Certification: Food Handlers and RBS Certificate
References
Elizabeth Flynn
Manager
Din Tai Fung
2855 Stevens Creek Blvd., #1259, Santa Clara, CA 95050
708-929-8917
LizFlynn87@gmail.com
Charlize Arillo
Server
JOEY Valley Fair
2855 Stevens Creek Blvd, Suite #1840, Santa Clara, CA 95050
408-858-3992
Julius Archuleta
Manager
Din Tai Fung
2855 Stevens Creek Blvd., #1259, Santa Clara, CA 95050
341-246-6857
Timeline
FOH Support Trainer/Host/Server
Din Tai Fung
11.2022 - 06.2026
Host/Server
Giorgio's Italian Food & Pizza
06.2018 - 06.2023
Associate of Arts - Business Administration
Evergreen Valley College
High School Diploma -
Evergreen Valley High School