Grace Whitaker
Rockford,IL
Summary
Enthusiastic and reliable service professional with experience in training staff and resolving customer issues. Known for effective communication and critical thinking skills, contributing to enhanced guest satisfaction and streamlined operations.
Overview
3
3
years of professional experience
Work History
Service Professional, Host, To go, Trainer, Server
Olive Garden Restaurant
Rockford, Illinois
01.2023 - Current
- Trained new staff on restaurant protocols and customer interaction techniques.
- Handled cash transactions and processed payments efficiently at the register.
- Resolved guest complaints promptly to enhance their dining experience.
- Collaborated with other staff members to provide excellent customer service experiences for all patrons.
- Performed opening and closing duties such as setting up the store display area and cleaning work areas at the end of each shift.
- Greeted all visitors entering the store in a polite manner.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Set specific goals for projects to measure progress and evaluate end results.
- Made decisions and resolved issues using critical thinking and analytical skills.
- Facilitated communication between upper management and store personnel.
Education
High School Diploma -
Auburn High School
Rockford, IL06-2023
Skills
- Customer interaction
- Client relationship management
- Issue resolution
- Training new staff
- Effective communication
- Problem solving
- Critical thinking
- Decision making
- Time management
- Goal setting
- Reliability
- Paperwork processing
Accomplishments
- Employee of the Year 2025
Timeline
Service Professional, Host, To go, Trainer, Server
Olive Garden Restaurant
01.2023 - Current
High School Diploma -
Auburn High School