Gregory Banuelos
Rosemead,CA
Summary
Dynamic professional with a proven track record at Disneyland Resort, excelling in effective communication and team management. Adept at coaching diverse teams to enhance guest experiences while implementing organizational strategies. Committed to continuous learning and fostering employee engagement, ensuring operational excellence in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
FOH/HOH Lead/Trainer/Support Lead
Disneyland Resort
Anaheim, CA
12.2021 - Current
- Cast Members make decisions to provide the greatest hospitality to guests when demonstrating The Five Keys (Safety, Courtesy, Show, Efficiency, and Inclusion).
- Using the Courtesy key to provide friendly hospitality by not just being polite but providing service from the standpoint of the Guests.
- Welcoming and respecting different viewpoints while interacting with guests at the door.
- Understanding the importance of my impact on people when providing them with my best service at all times.
- Focusing on all the keys brings greater efficiency.
- Able to function in a fast-paced working environment performing multiple tasks.
- Coach a diverse team to perform in the best manner for the guests who visit.
- Being able to work with a breaksheet and making sure everyone has effective time management.
- Conflict management skills are necessary to be able to cooperate with guests and cast.
Fitness Center Attendant/Organizer
Vanguard University Recreation
Costa Mesa, CA
08.2020 - 05.2023
- Understanding the importance of organizing a fitness center with daily cleaning and sanitizing for each session of students and faculty to come in.
- Building practical communication skills when greeting anyone who comes into the fitness center who may have questions that can be answered.
- Professionalism in the sense that we welcome our guests with a positive and bright attitude.
- Giving the best recommendation to our ability about certain workouts that helps strengthen the body.
Sales Representative
Vector Marketing
Pasadena, CA
05.2020 - 09.2021
- Learning efficient communication skills to speak to customers.
- Being taught how to have excellent customer service even with a no sale.
- Gaining sales experience when promoting various products.
- I sold various cutlery items to people who do a lot of home-cooking.
Education
Master's Degree - Business Administration (Management)
California State University of Fullerton
Fullerton, CA01.2026
Bachelor's Degree - Business Administration, Social Psychology
Vanguard University
Costa Mesa, CA05.2024
Diploma -
Rosemead High School
Rosemead, CA06.2020
Skills
- Effective communication
- Critical thinking
- Organizational skills
- Time management
- Adaptability
- Continuous learning
- Feedback analysis
- Mentoring and coaching
- Program implementation
- Team management
- Training delivery
- Employee engagement
- Learning management systems
- Organizational development
- Soft skills training
- Team building
- Software expertise
- Organizational leadership
- Operations management
- Work assignment strategies
- Training needs assessment
Certification
- American Heart Association CPR Certified, 2025
- Microsoft 365 Certified (Intermediate), 2023
Languages
Spanish
Limited
Accomplishments
Most valuable player 2019 (Rosemead High School Baseball)
References
References available upon request.
Affiliations
Volunteer, Operation Christmas Child- Los Angeles, CA (2018-present)
Timeline
FOH/HOH Lead/Trainer/Support Lead
Disneyland Resort
12.2021 - Current
Fitness Center Attendant/Organizer
Vanguard University Recreation
08.2020 - 05.2023
Sales Representative
Vector Marketing
05.2020 - 09.2021
Master's Degree - Business Administration (Management)
California State University of Fullerton
Bachelor's Degree - Business Administration, Social Psychology
Vanguard University
Diploma -
Rosemead High School