Brandon Nielsen
Austin,Texas
Summary
Experienced Department Head with strong Retail background. Promote growth and team performance with skilled leadership of day-to-day operations and special projects. Forward-thinking and highly responsive to emerging trends affecting department operations and goals.
Overview
6
6
years of professional experience
Work History
Department Head
Hobby Lobby
03.2023 - Current
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
- Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep on-track.
- Managed efficient workflows by creating effective schedules and delegating work based on personnel strengths and knowledge.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Collaborated with department personnel to coordinate multifaceted solutions to emerging problems.
Cashier
Harmons Grocery Store
04.2018 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Hillcrest High School
Midvale, UT05.2020
Skills
- Customer Service
- Customer Engagement
- Goals and Performance
- Problem-Solving
- Conflict De-Escalation
- Quick Adjustment
Timeline
Department Head
Hobby Lobby
03.2023 - Current
Cashier
Harmons Grocery Store
04.2018 - 02.2021
High School Diploma -
Hillcrest High School
Similar Profiles
Russell BalchinRussell Balchin
District Supervisor at Hobby Lobby StoresDistrict Supervisor at Hobby Lobby Stores
Jordan CoronaJordan Corona
Seasonal Worker at Hobby LobbySeasonal Worker at Hobby Lobby
AMIR LOPEZAMIR LOPEZ
Cashier at Hobby LobbyCashier at Hobby Lobby