Brandon Nusbaum
Las Vegas,NV
Summary
Versatile professional with experience across IT, music, hospitality, and customer service industries. Proficient in software deployment, testing, hardware troubleshooting, and adaptable to new processes with ease. Skilled club DJ, promoter, and nightclub VIP host, excelling in sales, event organization, and creating exceptional guest experiences. Experienced server trainer and rideshare driver with strong customer service, teamwork, and time management skills. Recognized for resourcefulness, a hardworking attitude, and meticulous attention to detail. Thrives in collaborative settings, bringing an outgoing, friendly approach to every role. Culturally adept, having lived in over nine states and countries as a military dependent, fostering adaptability and a global perspective.
Overview
18
18
years of professional experience
Work History
Sr. QA Tester
Take-Two Interactive (Private Division)
05.2021 - 05.2024
- Assisting leadership in test planning, database management, and team direction.
- Establishing rapport and executing testing processes with both internal and external partners.
QA Tester
Take-Two Interactive (Private Division)
04.2019 - 04.2021
- Ensuring title quality through white box testing of software titles utilizing various testing methods: Functionality Ad Hoc, End-User, Certification, Compatibility, and Performance testing.
Rideshare Driver
Uber + Lyft
12.2017 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Marketing Lead + VIP Host + SEO
BottleServiceVegas.com
06.2015 - 09.2018
- Provided high-level customer service for clients planning Las Vegas vacations.
- Built strong relationships with guests through effective communication and interpersonal skills.
- Ensured exceptional guest experiences by accompanying clients upon request.
- Strengthened the BSV brand through SEO and backlink strategies.
- Maintained detailed records of client preferences and feedback.
Server Trainer
Bubba Gump Shrimp Co. (Landry's)
02.2014 - 05.2015
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Resident DJ + Promotions Lead
Palms Casino & Resort / N9ne Group
03.2009 - 12.2013
- Led promotions team marketing and selling VIP bottle service and guest list access for Ghost Bar, Moon, Rain, Playboy Club, and Ditch Friday’s Pool Party at The Palms Casino & Resort.
- Maintained high energy and seamless transitions during performances at Ghost Bar, Moon, Rain, and Playboy Club.
- Earned positive client feedback for professionalism, punctuality, and performance quality.
- Addressed client concerns and managed last-minute changes promptly to ensure event success.
- Boosted event attendance through targeted social media promotions.
IT Elections Desktop Support
Clark County
02.2007 - 12.2008
- Performed imaging and deployment of election laptops for permanent and mobile public voting sites.
- Assisting with setup and troubleshooting of voting machines, and other equipment used in the election process.
- Provide technical support and training to election staff and volunteers.
- Utilizing ServiceNow ticket system to support Public Guardian, Social Services, Coroners, and Parks and Recreation assisting full-time technicians as needed.
Education
GED -
The Maryland State Board of Education
Accokeek, MD2006
Skills
- Proficient in Windows OS (XP, 7, 10, 11) and Office 365
- Expertise in software testing, deployment, and regression testing using tools like TestRail and Jira
- Strong background in end-user desktop support, hardware installation, and troubleshooting
- Experience with test planning, test casing, and database management
- Outstanding customer service skills
- Exceptional ability to "read the crowd" and adapt to audience dynamics, essential for DJ'ing, event hosting, and sales
- Excellent navigation and time management skills
Timeline
Sr. QA Tester
Take-Two Interactive (Private Division)
05.2021 - 05.2024
QA Tester
Take-Two Interactive (Private Division)
04.2019 - 04.2021
Rideshare Driver
Uber + Lyft
12.2017 - Current
Marketing Lead + VIP Host + SEO
BottleServiceVegas.com
06.2015 - 09.2018
Server Trainer
Bubba Gump Shrimp Co. (Landry's)
02.2014 - 05.2015
Resident DJ + Promotions Lead
Palms Casino & Resort / N9ne Group
03.2009 - 12.2013
IT Elections Desktop Support
Clark County
02.2007 - 12.2008
GED -
The Maryland State Board of Education
Similar Profiles
Wayne OliverWayne Oliver
Motion Capture Actor at Take-Two InteractiveMotion Capture Actor at Take-Two Interactive
Lisa AmmonLisa Ammon
Senior Manager, Workplace Services at Private DivisionSenior Manager, Workplace Services at Private Division
Ishmit SinghaniaIshmit Singhania
Machine Learning Intern at Vehere Interactive Private LimitedMachine Learning Intern at Vehere Interactive Private Limited