Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Pace

Fulton,MS

Summary

Proven leader and skilled Windshield Technician with a track record of enhancing customer satisfaction and increasing revenue at C&P Automotive Supply. Expert in windshield installation and auto glass knowledge, coupled with exceptional time management and communication skills. Successfully implemented training programs in the US Marines Corps, fostering a culture of continuous learning and operational efficiency. Precise [Type] professional bringing in-depth operational knowledge of various job-related tools and mechanical devices used on day-to-day basis. Successful track record maintaining, installing and repairing automotive in line with exacting quality standards. Providing sound understanding of different grades of auto glass and parts.

Overview

15
15
years of professional experience

Work History

Windshield Technician

C&P Automotive Supply
11.2014 - Current
  • Increased revenue by upselling additional services such as wiper blade replacements when appropriate.
  • Enhanced safety for customers by ensuring proper installation of windshields according to industry standards.
  • Handled scheduling effectively, maximizing the number of daily appointments while accommodating clients'' needs.
  • Demonstrated excellent time management skills by completing tasks within allotted timeframes without sacrificing quality of workmanship.
  • Contributed to a safe work environment by adhering to proper safety guidelines during all repairs and installations.
  • Completed thorough post-installation inspections, guaranteeing customer satisfaction and reducing the need for follow-up appointments.
  • Established strong rapport with suppliers through clear communication and timely payments, resulting in consistent availability of materials.
  • Communicated effectively with insurance providers regarding claims processing, streamlining paperwork procedures for clients.
  • Reduced repair times by properly diagnosing windshield issues and determining the most effective course of action.
  • Managed inventory efficiently, ensuring all necessary supplies were readily available for each job.
  • Improved customer satisfaction by providing efficient and high-quality windshield repair and replacement services.
  • Resolved customer complaints professionally and effectively, ensuring their satisfaction and preventing potential negative reviews.
  • Stayed up-to-date on industry trends and best practices, consistently delivering top-notch service to customers.
  • Maintained a clean and organized workspace, facilitating faster service and minimizing potential hazards.
  • Replaced seals around windows to prevent water leakage and protect surrounding structures.
  • Obtained windshields and windows for specific makes and models of vehicles, identifying and addressing defects prior to installation.
  • Maintained inventory of automotive tools and installation materials.
  • Oversaw inventory management and purchasing, proactively ordering required quantity of parts and supplies.
  • Avoided delays or vehicle damage by removing moldings, clips, windshield wipers, screws, bolts and moldings from windshield area.
  • Inspected glass and vehicles for defects and monitored quality for all completed installations and repairs.

Training Chief

US Marines Corps
09.2009 - 10.2012
  • Championed a culture of continuous learning within the organization by encouraging knowledge sharing and collaboration among staff members.
  • Enhanced trainee performance through hands-on learning experiences and practical demonstrations.
  • Improved training efficiency by implementing innovative and engaging instructional strategies.
  • Implemented a robust tracking system to monitor employee progress throughout the duration of their training journey.
  • Revamped existing training materials to align with updated industry standards and best practices.
  • Created customized training materials for diverse audiences, ensuring optimal comprehension and application of information.
  • Developed individualized coaching plans tailored to address specific areas for improvement identified during performance evaluations.
  • Promoted diversity in thought leadership by incorporating multiple perspectives and experiences in the design of training curriculum.
  • Oversaw the coordination of schedules, resources, and personnel for seamless training event execution.
  • Collaborated with cross-functional teams to identify organizational needs and develop targeted training solutions.
  • Preserved order and discipline among subordinates and gave assignments and instructions.
  • Prepared and adjusted schedules to cover demand.

Education

High School Diploma -

Itawamba Agricultural High School
Fulton, MS
05.2004

Skills

  • Proper tool usage
  • Adhesive Selection
  • Safety Procedures
  • Vehicle Inspection
  • Auto Glass Knowledge
  • Windshield Installation
  • Glass Repair Expertise

Timeline

Windshield Technician

C&P Automotive Supply
11.2014 - Current

Training Chief

US Marines Corps
09.2009 - 10.2012

High School Diploma -

Itawamba Agricultural High School

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Brandon Pace