Shift Lead
Tina Rosado
Walgreens
Holmes,PA
32
years of professional experience
Accomplished Assistant Operations Manager with a proven track record at Rite Aid in enhancing operational efficiency and team performance. Expert in operational planning and process improvement, with a knack for fostering teamwork and resolving conflicts. Demonstrated success in inventory management and employee training, significantly boosting service quality and operational excellence.
Work History
Shift Lead
1 Year 2 Months- Supervised front-end operations, ensuring smooth customer service and register coverage during peak periods.
- Trained team members on cash handling, POS procedures, and store policies.
- Monitored inventory levels, restocked merchandise, and maintained organized sales floor presentation.
- Resolved customer concerns promptly, supporting positive service and repeat business.
Assistant Operations Manager
10 Years 5 Months- Coordinated with General Manager in different operational issues and promotional activities.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
Head Cashier
5 Years 11 Months- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Educated employees on register use, merchandising, and customer service.
- Maintained stock to meet expected customer demand.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
Front End Manager
5 Years- Oversaw cashier operations, bookkeeping, and security.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ensured accurate inventory management with routine audits, leading to improved stock availability for customers.
Department Manager
10 Years 4 Months- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
High School Diploma - Business Management
No Degree
GED
Skills
Operational planning
Operations Management
Process Improvement
Operational Efficiency
Timeline
Shift Lead
Walgreens
09.2025 - CurrentRead More
Assistant Operations Manager
Rite Aid
04.2015 - 09.2025Read More
Head Cashier
Home Depot
10.2009 - 09.2015Read More
Front End Manager
Price Rite
10.2004 - 10.2009Read More
Department Manager
K-Mart
06.1994 - 10.2004Read More
Bartram Business Annex
GED
Read More
Kaplan University
High School Diploma from Business Management
Read More