Brandon K. Patterson
Summary
Experienced Customer Support Specialist successful at responding to inquiries, excelling in technical support and problem-solving. Ensures quality assurance and service through a methodical approach and adaptability working in fast-paced environments. Ability to obtain and maintain a security clearance.
Overview
15
15
years of professional experience
Work History
Delivery Associate
Woodard & Ellis Co LLC, Amazon
Rockville, MD
02.2020 - Current
- Responsible for packaging and loading products, manages timely delivery for at least 250 to 300 routes daily to ensure a safe location for packages to the appropriate destination
- Maintains communication frequently with dispatch to relay route changes and delays impacting customer delivery timetables
- Scans inbound and outbound packages to sort for destination
- Handles merchandise in accordance with product handling standards
- Answers questions and/or inquiries related to product availability or services provided upon request from customers
- Supports incoming customer requests by following an extensive, step-by-step troubleshooting approach
- Identifies the customer's specific technical issues utilizing available internal Amazon tools to view the customer's resources
Merchandiser Support Specialist
Amazon, Fusion Logistics
Rockville, MD
11.2017 - 01.2020
- Served as the main point of contact for customers, managing deliveries and tracking orders, reporting, and acting on observed areas for improvement
- Verified accuracy of orders loaded onto trucks by counting, weighing or measuring items
- Conducted regular inventory checks to maintain accurate stock levels
- Updated electronic tracking system throughout the day with delivery status information
- Notified customers prior to arrival of goods or services at their locations
- Worked with customer support and dispatch team members to ensure a consistent and high-quality level of support
Data Analyst
Apex Systems
Ashburn, VA
01.2017 - 11.2017
- Established communications with live event control room to verify sporting events and workflow criteria
- Worked in collaboration with ESPN Audio staff to live stream events via the WatchESPN app
- Conducted pre-event checks verifying audio, video, sync and closed captioning are present before the start of live events
- Triggered commercial breaks according to event procedures request, using Verizon based applications and Linux software
Merchandising Data Analyst
Retail Merchandising Solutions Inc.
Washington, DC
04.2015 - 01.2017
- Reset and stocked specified merchandiser sections to retailer provided schematics
- Performed audits and corrected distribution of existing products using retailer provided schematics and distribution grids
- Stocked displays with new or transferred merchandise, and create advertising signs and displays on shelves, counters, or tables
- Ensured timeliness and compliance with expected quality assurance standards and requirements
Freelance
Contractor
Silver Spring
03.2010 - 04.2015
- Diagnosed, troubleshoot, and resolved a range of software, hardware, and connectivity issues for end-users
- Provided technical support and troubleshooting services to end-users for computer hardware and software
- Restored computer factory settings, and installed anti-virus programs
Front Desk Coordinator
Spunk Fitness
Silver Spring, MD
02.2012 - 03.2015
- Greeted members and patrons in a professional manner
- Assisted trainers with scheduling appointments for prospective members
- Responsible for activating and de-activating memberships, performed data entry, and handled sales transactions
Education
High School Diploma -
James Hubert Blake
Colesville, MD06-2012
Skills
- Technical support and troubleshooting
- Problem Solving
- Quality Assurance
- Phone & Online Customer Support
- Detail Oriented
- End-User Training/Support
- Inventory Management
- Database Management
Timeline
Delivery Associate
Woodard & Ellis Co LLC, Amazon
02.2020 - Current
Merchandiser Support Specialist
Amazon, Fusion Logistics
11.2017 - 01.2020
Data Analyst
Apex Systems
01.2017 - 11.2017
Merchandising Data Analyst
Retail Merchandising Solutions Inc.
04.2015 - 01.2017
Front Desk Coordinator
Spunk Fitness
02.2012 - 03.2015
Freelance
Contractor
03.2010 - 04.2015
High School Diploma -
James Hubert Blake
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