Brandon Paul
Mifflinburg,PA
Summary
Experienced proactive leader in Account and Project Management, consistently achieving successful implementation of policies and initiatives within the fast-paced, deadline-driven environment of live network broadcasting and post-production. Strong communication and interpersonal skills facilitate operational changes, transfers, and workflow updates with minimal disruptions.
Overview
10
10
years of professional experience
Work History
Account Manager
Visual Data Media Services
Burbank, CA
11.2021 - Current
- Maintains high client retention rate by providing exceptional customer service and anticipating client needs.
- Responsible for the execution of all related tasks required for the creation of clients’ physical and file based assets, for delivery across multiple, broadcast, VOD, and internet platforms worldwide, from initiation of order, through to invoice
- Provide information when requested and resolve all client requests and complaints quickly, accurately, and in line with any client-specific SLAs, while keeping sensitive information confidential as necessary
- Ensure media orders are accurately created in the order management system and client requests are translated into concise operational instructions.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Coordinating Network Associate Director
ESPN
Los Angeles, CA
08.2017 - 03.2021
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Served as a de facto floor manager for the 13-member LA Master Control team during a year-long management transition.
- Provided status updates to Senior Management during monthly meetings on Network Operations Coordination between Bristol and Los Angeles, Pacesetter, and Scheduling Committee for coordinating and senior-level operators
- Los Angeles technical lead for budget management and timelines during the project transitioning the Longhorn Network operations from LA to Bristol.
- Delivered comprehensive training sessions on various networking topics to enhance colleagues'' knowledge base and skill set.
- Mentored junior team members providing guidance related to best practices for efficient use and maintenance of network resources.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
Lead Network Associate Director
ESPN
Los Angeles, CA
09.2014 - 08.2017
- Collaborated with Senior LA managers and Bristol Network Control leaders for ESPN2 Caribbean and Longhorn Network programming updates and initiatives
- Saved staffing costs by multitasking across roles including Master Control Operator and Network Coordinator for live events and in-studio shows
- Tracked and resolved issues regarding missing show and spot assets with Central Record to ensure on-air accuracy
- Trained and provided best practices to both Master Control Operators and Network Associate Directors in policies and technical workflows.
Education
Bachelor of Arts in Film and Video -
The Pennsylvania State University, College of Communications
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Goal-Oriented
- Strategic Planning
- Account oversight
- Networking skills
- Team Training
- Project Management
- Customer Relationship Management (CRM)
- Operations
- Order Management
- Performance Tracking
- Prioritizing workflows
- Complaint Management
- Management collaboration
- Client Relationship Management
- Issue Resolution
- Goals and performance
Keyaccomplishments
- One of two selected for the LAPC Leaders of Tomorrow program, 11/01/18
- Lead trainer of Master Control Operators, Network ADs, and Coordinators
- Versed in Engineering, Management, Audio, and Studio Direction
- Delivered on live deadlines while addressing fast-paced changes
- Documented and distributed best practices for operations
- Implemented system and application upgrades
Coreexpertise
- Team Leadership
- Project Management Software
- Technical Systems & Applications
- Production Operations
- Client Services
- Microsoft Office Suite
- Sharepoint
Training
Leaders of Tomorrow Program: ESPN
Timeline
Account Manager
Visual Data Media Services
11.2021 - Current
Coordinating Network Associate Director
ESPN
08.2017 - 03.2021
Lead Network Associate Director
ESPN
09.2014 - 08.2017
Bachelor of Arts in Film and Video -
The Pennsylvania State University, College of Communications