Brandon Pauley
Poca
Summary
Dynamic General Manager with over 18 years of experience in operations and team leadership. Known for implementing cost-control measures and developing staff training programs that elevate customer service outcomes. Committed to fostering a positive work environment and driving profitability.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
18
18
years of professional experience
Work History
General Manager
Go Mart Inc
Saint Albans, WV
04.2008 - Current
- Led operational strategies to enhance inventory management efficiency and reduce stock discrepancies.
- Directed team performance, fostering a culture of accountability and high standards across departments.
- Streamlined supply chain processes, improving overall throughput and reducing delivery times significantly.
- Implemented cost-control measures, optimizing budget allocations while maintaining service quality.
- Developed training programs to elevate staff competencies and improve customer service outcomes.
- Analyzed market trends to inform strategic planning and adapt business operations accordingly.
- Collaborated with cross-functional teams to drive initiatives aimed at increasing customer satisfaction scores.
- Oversaw compliance with industry regulations, ensuring adherence to safety protocols and quality standards.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
High School Diploma -
Saint Albans High School
Saint Albans, WVNo Degree - Sports Journalism
Marshall University
HuntingtonSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Staff management
- Customer relations
- Relationship building
- Inventory control
- Customer relationship management
- Staff supervision
- Employee scheduling
- Verbal and written communication
- Schedule management
- Deadline oriented
- Vendor relationships
- Employee development
- Purchasing and planning
- Loss prevention
- Staff training/development
Timeline
General Manager
Go Mart Inc
04.2008 - Current
High School Diploma -
Saint Albans High School
No Degree - Sports Journalism
Marshall University