Brandon Paz
279 Collfield Ave,NY
Summary
Experienced in enhancing operational efficiency and driving business growth through strategic project planning and problem-solving. Skilled in leveraging Microsoft Office to streamline workflows, improve team coordination, and optimize project execution. Adept at identifying business areas affected by challenges, engaging with managers to implement solutions, and analyzing root causes to prevent recurring issues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mobile Expert
T-Mobile
03.2022 - Current
- Implement best practices to drive operational improvements, optimize training, and enhance merchandising strategies to support corporate objectives
- Conducting networking meetings with managers and activities to improve store performance through training and networking
- Partner with managers to enhance customer experience and ensure service excellence
- Managed client relationships, identifying opportunities for business growth and implementing solutions to meet their needs
- Led and mentored team members, providing training to maximize efficiency and service quality
- Conduct follow-ups with clients to assess satisfaction, gather feedback, and implement improvements to enhance service quality
- Maintain oversight of key operational processes, including technical support, financial reconciliation, and daily reporting to ensure seamless business operations
Assistant Manager
Luxottica
09.2021 - 03.2022
- Led team initiatives that improved customer engagement, resulting in an 11% increase in sales through personalized service strategies and morale-building efforts
- Managed inventory operations by conducting audits, analyzing sales data, and implementing loss prevention strategies, reducing inventory shrinkage by 18%
- Oversaw daily operational procedures, independently managing store opening and closing to ensure efficiency, security, and compliance with company standards
- Developed and implemented strategies to enhance product and service offerings, driving business growth and customer base
- Provided consultative support to customers, guiding them through product selection to meet their needs effectively
Tenant Services Coordinator
479 7th Ave Capital LLC
10.2018 - 09.2021
- Organized and maintained records, reports, and correspondence to ensure efficient document management and accessibility
- Utilized Microsoft Office to streamline scheduling processes, optimizing appointment coordination and operational efficiency
- Managed client and tenant inquiries, addressing questions and resolving concerns to enhance customer satisfaction and support business operations
Education
Bachelor of Science - Business Administration
SUNY Polytechnic Institute
Utica, NY12-2024
Skills
- Project Planning
- Project Reporting
- Team Management
- Time Management
- Microsoft Office
- Data Analysis
- Strategic Planning
- Quality Control
- Risk Assessment
- Strong written communication
- Multitasking
Certification
Google Project Management: Professional Certificate
Google Data Analytics Professional Certificate
Languages
Spanish
Professional Working
Timeline
Mobile Expert
T-Mobile
03.2022 - Current
Assistant Manager
Luxottica
09.2021 - 03.2022
Tenant Services Coordinator
479 7th Ave Capital LLC
10.2018 - 09.2021
Google Project Management: Professional Certificate
Google Data Analytics Professional Certificate
Bachelor of Science - Business Administration
SUNY Polytechnic Institute
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