Brandon Perez

• Led frontline operations to elevate customer satisfaction and strengthen customer loyalty.
• Trained, coached, and mentored store associates to ensure consistent service excellence and adherence to company policies.
• Fostered a welcoming, engaging store environment that supported positive customer experiences.
• Managed cash controls and upheld operational and merchandising standards to maintain an efficient, compliant store.
• Responded promptly to customer concerns, resolving issues to ensure a high level of service and retention.

• Efficiently operated cash registers and handling transactions while maintaining a clean and organized checkout lane.

Pharmacy Clerk

• Maintain accurate records of prescription orders and insurance information.
• Ensure the proper storage and organization of pharmaceutical products and supplies.

Membership Clerk

• Provide information about Costco’s membership options, benefits and policies.
• Handle inquiries and resolve member-related issues with a focus on customer satisfaction.
• Maintain up-to-date records of membership applications and renewals.

Refunds Cashier

• Process returns and refunds for customers, adhering to Costco’s return policies.
• Verify the condition of returned items and ensure they meet company standards.

• Led hiring, onboarding, and staff training initiatives in collaboration with management.
• Oversaw food quality, consistency, and preparation standards across operations.
• Ensured full compliance with all licensing, sanitation, and health & safety regulations.

• Executed high-volume dine-in and takeout order preparation while maintaining quality standards.
• Monitored and controlled food and beverage inventory to support uninterrupted daily operations.

• Delivered exceptional customer service by ensuring a positive, efficient, and welcoming guest experience.
• Maintained a clean, safe, and well-organized work environment in compliance with company and health standards.
• Accurately handled cash, card, and digital transactions while balancing registers and processing payments.