Brandon Peterson
Product Owner
Saint Louis Park,MN
Summary
Health Care and Financial Services product management professional with over 10 years of experience in software development focused on company growth and customer experience. Continuous success in product management, business and data analysis, and overseeing technical product support teams. Seeking to leverage technical and professional experience with an organization striving for product excellence and growth.
Overview
2025
2025
years of professional experience
Work History
Product Owner
UnitedHealth Group - Optum Financial
10.2022 - Current
- Responsible for discovery, requirement gathering, story writing and execution of delivery for new features
- Manage product backlog, ensuring alignment with business goals and timely delivery of features
- Collaborate with cross-functional teams across the organization for feature development
- Contribute to Agile Release Train (ART) roadmaps outlining product vision, goals, and milestones for successful execution
- Facilitate communication between development team and stakeholders, ensuring clear understanding of requirements and expected functionality
- Notable Accomplishments: Designed and implemented API automation in our Interactive Voice Response (IVR) system that prevented an average of 55,000 calls from requiring a live customer service representative on a daily basis.
Product Support Manager, Tier 3
Total Expert
1 2021 - 09.2022
- Primary responsibilities included analyzing customer support requests and platform usage data using SQL to uncover opportunities for feature improvements
- Partnered with product and engineering to define requirements and incorporate enhancements into the product roadmap
- Manage release readiness activities with product and engineering throughout each release cycle
Manager, Technical Support
Total Expert
05.2018 - 01.2021
- Manager, mentor, and knowledge resource for team of 5 technical support engineers
Customer Success and Product Support
Knowledge Marketing
11.2013 - 03.2018
- Gained experience in managing accounts, software integrations, and product management on a CRM/marketing automation SaaS product
Education
Bachelor of Arts -
The College of Saint Scholastica
Duluth, MN 09.2008 - 2012.05
Skills
Product Management
Team Leadership
Problem Solving
Atlassian Confluence
Atlassian Jira
SQL
Business & Data Analysis
Agile Application Development
Product Strategy
Product Management
Timeline
Product Owner
UnitedHealth Group - Optum Financial
10.2022 - Current
Manager, Technical Support
Total Expert
05.2018 - 01.2021
Customer Success and Product Support
Knowledge Marketing
11.2013 - 03.2018
Bachelor of Arts -
The College of Saint Scholastica
09.2008 - 2012.05
Product Support Manager, Tier 3
Total Expert
1 2021 - 09.2022
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