Brandon Peterson
Post Falls,ID
Summary
Hospitality Business Management graduate from Washington State University with hands-on experience in hotel front desk operations, guest services, and customer service. Experienced in reservations, check-ins, check-outs, and cash handling. Strong communicator and team member seeking to build a career in the hospitality industry.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Dishwasher
Emma's at Prairie Falls
Post Falls, Idaho
06.2026 - Current
- Upheld hygiene standards through thorough cleaning of dishes and kitchenware.
- Restocked cleaning supplies to ensure readiness for continuous kitchen service.
Tasting Room Associate
Arbor Crest Wine Cellars
Spokane Valley, Washington
05.2026 - 09.2026
- Provided exceptional customer service during wine tastings and events.
- Checked IDs to ensure legal age requirements were met prior to serving alcohol.
- Handled cash transactions and processed customer payments efficiently.
- Managed inventory of wine and merchandise for sales.
- Maintained cleanliness and organization in the tasting room.
Front Desk Agent
Holiday Inn Express and Suites
Coeur d'Alene, Idaho
05.2025 - 08.2025
- Managed guest check-ins, check-outs, and reservations while providing efficient and personalized service in a high-occupancy hotel environment.
- Delivered high-quality guest service in a fast-paced, high-occupancy hotel environment.
- Managed phone communications, addressing guest booking and account questions to enhance customer satisfaction.
- Worked two separate summer seasons while in school (May–Aug 2024 and May–Aug 2025) as a rehired employee due to strong performance.
Front Desk Agent
Campbell's Resort
Chelan, Washington
05.2023 - 08.2023
- Delivered front desk support in a high-traffic resort, enhancing the guest experience.
- Responded to guest questions and resolved concerns in a professional and timely manner.
- Handled incoming phone calls to maintain effective communication and exceptional customer service.
Education
Bachelor of Arts - Hospitality Business Management
Washington State University
Pullman, WA05-2026
Associate of Arts -
Wenatchee Valley College
Wenatchee, WA06-2022
Skills
- Strong customer service skills with experience handling guest inquiries and resolving issues
- Time management
- Experienced with office equipment (printers, copiers, scanners, and POS systems)
- Proficient in Microsoft Excel (data entry, basic formulas, and spreadsheet organization)
- Works effectively with coworkers across departments to ensure smooth operations and timely guest service
Certification
- Class 12 MAST permit (Washington State)
- Washington State Food Handlers Permit
Affiliations
- Acacia Fraternity at Washington State University (Philanthropy chair / Mental Health & Diversity chair)
Timeline
Dishwasher
Emma's at Prairie Falls
06.2026 - Current
Tasting Room Associate
Arbor Crest Wine Cellars
05.2026 - 09.2026
Front Desk Agent
Holiday Inn Express and Suites
05.2025 - 08.2025
Front Desk Agent
Campbell's Resort
05.2023 - 08.2023
Bachelor of Arts - Hospitality Business Management
Washington State University
Associate of Arts -
Wenatchee Valley College