Brandon Petoskey
Roswell,GA
Summary
Highly organized and results driven Manager with over 20 years of retail management. Proven track record of improving operational efficiency, leading teams, and enhancing customer service. Excels in teaching and training selling techniques and customer service skills.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager
Home Depot
10.2022 - Current
- Manage daily operations of a high-volume retail store, ensuring optimal performance and customer satisfaction.
- Lead a team of 200 employees, providing training, mentorship, and performance evaluations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Assistant Store Manager
Home Depot
10.2008 - 10.2023
- Drove Operational excellence throughout the location by teaching associates daily and managing process.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Store Manager
Home Depot
10.2006 - 10.2008
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
Education
GED -
Duluth High School
Duluth05.2001
Skills
- Team Leadership
- Customer service
- Operations Management
- Problem-solving
- Strategic planning
- Hiring and Training
- Mentoring and Coaching
- Sales Techniques
Timeline
Assistant Store Manager
Home Depot
10.2022 - Current
Assistant Store Manager
Home Depot
10.2008 - 10.2023
Assistant Store Manager
Home Depot
10.2006 - 10.2008
GED -
Duluth High School
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