Brandon Pike
Fayetteville,NC
Summary
Results-driven professional with a strong background in leadership, team management, and customer relations, developed over seven years in high-stakes environments. Proven track record of delivering on organizational goals, fostering team success, and providing exceptional client support. Adept at identifying customer needs, creating solutions, and driving engagement to meet and exceed targets. Eager to leverage my dedication, adaptability, and ethics in a sales-focused position within a client-centered and ethically driven organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
ED Access Representative
Cape Fear Valley Hoke Emergency Dept.
02.2024 - Current
- Registered patients efficiently in adult and pediatric emergency departments, consistently completing registrations within the target time of under 7 minutes, a metric-focused approach valuable in a sales environment.
- Exceeded monthly collection goals by accurately processing patient payments and liabilities upon discharge, demonstrating goal-oriented performance and attention to financial accuracy.
- Provided outstanding customer service to a diverse range of patients, earning high ratings in satisfaction surveys; recognized for creating a positive experience and maintaining clear, empathetic communication in high-stress situations.
Store Manager in Training
CVS Pharmacy
02.2023 - 02.2024
- Built a strong foundation in sales operations and customer engagement, applying skills in inventory management, promotional setup, and customer interaction to drive store success.
- Oversaw and optimized in-store product promotions, ensuring effective inventory placement and visual appeal to maximize sales opportunities.
- Demonstrated exceptional interpersonal skills, consistently providing high-quality customer service to foster loyalty and drive repeat business.
- Proven ability to prioritize tasks, delegate effectively, and make prompt decisions—all essential skills in a fast-paced sales role.
First Line Supervisor
United States Special Operations Command USSOCOM
09.2016 - 05.2023
- Led a team of 15, developing key management skills such as training, team motivation, and clear communication—skills essential for a sales leadership role focused on achieving targets.
- Implemented initiatives to improve team performance, a strategy-oriented approach that will support my effectiveness in sales goal achievement.
- Created a structured training program from the ground up, demonstrating my ability to build, adapt, and apply new skills effectively-key qualities for success in a sales-driven environment.
Education
BBA - Entrepreneurship
Fayetteville State University
Fayetteville, NC08-2025
Associate of Applied Science - Unmanned Aerial Systems
Cochise College
Douglas, AZ09-2017
Skills
- Policy analysis
- Team training and development
- Case study presentations
- Exposure determination
- Customer follow-up
- Product Knowledge
- Client needs analysis
- Customer Retention
- Process Optimization
Certification
- Growth-Driven Design [HUBSPOT ACADEMY] November 2024
- Certified Patient Access Specialist [CLARIVATE] August 2024
- Advanced Search Engine Optimization [SEMRUSH] October 2023
- Social Listening Program [SEMRUSH] October 2023
Timeline
ED Access Representative
Cape Fear Valley Hoke Emergency Dept.
02.2024 - Current
Store Manager in Training
CVS Pharmacy
02.2023 - 02.2024
First Line Supervisor
United States Special Operations Command USSOCOM
09.2016 - 05.2023
- Growth-Driven Design [HUBSPOT ACADEMY] November 2024
- Certified Patient Access Specialist [CLARIVATE] August 2024
- Advanced Search Engine Optimization [SEMRUSH] October 2023
- Social Listening Program [SEMRUSH] October 2023
BBA - Entrepreneurship
Fayetteville State University
Associate of Applied Science - Unmanned Aerial Systems
Cochise College
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