Sabrina Barber
Orange Park,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
29
29
years of professional experience
Work History
Patient Access Representative II
Baptist Health of Jacksonville
Jacksonville, FL
06.2024 - Current
- Trained and mentored new registration staff across front-end processes, including role-based EHR access, HIPAA compliance, insurance verification, and patient intake.
- Verify the accuracy of insurance and payer data across systems; track enrollment-related tasks and deadlines.
- Utilize Microsoft Excel to track transactions and enrollment statuses for accurate billing.
- Monitor system workflows and proactively resolve application issues through cross-department collaboration.
- Maintain adherence to HIPAA, EMTALA, and JCAHO standards while improving operational workflows.
Teacher, Secondary Science
Duval County Public Schools
11.2018 - 05.2025
- Developed and facilitated instructional content tailored to diverse learning needs, integrating digital tools and data-driven approaches to improve outcomes.
- Coordinated and led educational meetings, requiring detailed planning and administrative oversight.
- Managed classroom operations, demonstrating adaptability and problem-solving in a fast-paced environment.
Patient Access Representative I
R1 RCM
Jacksonville, FL
09.2017 - 06.2024
- Trained new staff on payer systems, billing procedures, and documentation compliance protocols.
- Managed provider enrollment and EFT status corrections to minimize claim denials and support revenue cycle continuity.
- Liaised with payers and internal departments to resolve enrollment and payment issues efficiently.
- Tracked work queues, escalated aging issues, and collaborated across departments to meet turnaround standards.
Billing Representative II
OneCall
Jacksonville, FL
06.2018 - 11.2018
- Researched and resolved payment disputes related to remittance discrepancies and rejected claims.
- Managed follow-up tasks and documented payer interactions using Excel and internal tools.
- Ensured provider enrollment data was accurate for claims processing and reimbursement continuity.
Senior Customer Service Representative
Prudential
Jacksonville, FL
09.1996 - 01.2017
- Resolved high-level financial and payment issues for clients.
- Led onboarding and mentoring for new hires; monitored quality and compliance metrics.
- Supported financial operations with a focus on client satisfaction and regulatory adherence.
Education
Bachelor of Arts - Social Science
Ashford University
Clinton, IA08.2011
Skills
- Critical thinking
- Policy analysis
- Analytical thinking
- Interpersonal skills
- Legal compliance
- Claim resolution
- Teamwork and collaboration
- Problem-solving
- Clear and concise communication
- Medical terminology
- Microsoft Office Suite
Timeline
Patient Access Representative II
Baptist Health of Jacksonville
06.2024 - Current
Teacher, Secondary Science
Duval County Public Schools
11.2018 - 05.2025
Billing Representative II
OneCall
06.2018 - 11.2018
Patient Access Representative I
R1 RCM
09.2017 - 06.2024
Senior Customer Service Representative
Prudential
09.1996 - 01.2017
Bachelor of Arts - Social Science
Ashford University