Anell Perera
Miami Beach,FL
Summary
Dynamic professional with private school sector and hospital experience, excelling in patient communications and emergency response coordination. Proven leadership in managing operations and enhancing service delivery. Skilled in critical thinking and documentation, ensuring compliance and smooth transitions in high-pressure environments. Committed to fostering positive relationships and efficient processes.
Overview
10
10
years of professional experience
Work History
Patient Access Representative II
Mount Sinai Medical Centre
Miami Beach, FL
10.2025 - Current
- Managed patient registration processes, ensuring accurate data entry and compliance with health regulations.
- Facilitated insurance verification, enhancing patient access and minimizing billing discrepancies.
- Streamlined appointment scheduling systems, improving efficiency in patient flow and service delivery.
- Trained new staff on operational protocols, fostering a collaborative team environment and knowledge sharing.
- Collaborated with healthcare providers to ensure seamless coordination of care for patients across various departments.
- Led initiatives to improve patient experience through effective communication and problem resolution techniques.
Patient Access Representative II
University of Miami Health System
Miami Beach, Florida
06.2025 - 10.2025
- Greeted patients and visitors, ensuring a welcoming environment at the health system.
- Collected and verified patient demographics for accurate registration processing.
- Assisted patients with insurance inquiries, explaining coverage options clearly.
- Scheduled appointments using the electronic health record system for efficient operations.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Provided support during check-in processes, facilitating smooth patient flow in clinics.
- Maintained confidentiality of patient records in compliance with health regulations.
- Collected co-pays and other payments from patients at time of service.
Information Technology Specialist
Jackson Health System, JMH
Miami, Florida
03.2024 - 04.2025
- Coordinated emergency response protocols during critical situations.
- Operated multi-line telephone systems to manage incoming emergency calls.
- Communicated clearly with hospital personnel, (nurses, physicians, staff) to relay critical information during an emergency/PT codes.
- Participated in training drills to enhance emergency response skills and protocols.
- Answered non-emergency inquiries, provided information, and directed calls as necessary.
- Maintained accurate records of all incidents handled by entering data into database.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Assistant Director
My Academy PLC
South Miami, FL
03.2023 - 02.2024
- Managed student enrollment processes, ensuring smooth transitions for students, parents and educators.
- Coordinated curriculum development with teachers and staff to enhance educational programs.
- Oversaw daily operations, ensuring compliance with educational standards and policies.
- Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
- Assisted in organizing professional development workshops for staff training and growth.
Administrative Assistant
Tiniciti Preschool
Miami, FL
08.2016 - 02.2021
- Managed scheduling of school tours and meetings for staff members.
- Communicated with parents regarding schedules and school events effectively.
- Supported teachers with administrative tasks, including filing and data entry.
- Helped prepare student records and documentation for enrollment processes.
- Coordinated logistics for special events and activities throughout the school year.
Education
Associate of Science - Health Services Management
Miami Dade College
Miami, FL08-2026
High School Diploma -
Westland Hialeah Senior High
Hialeah, FL05-2015
Skills
- Leadership
- Customer service
- Critical Thinking
- Documentation
- Emergency response coordination
- Patient Communications
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Patient Access Representative II
Mount Sinai Medical Centre
10.2025 - Current
Patient Access Representative II
University of Miami Health System
06.2025 - 10.2025
Information Technology Specialist
Jackson Health System, JMH
03.2024 - 04.2025
Assistant Director
My Academy PLC
03.2023 - 02.2024
Administrative Assistant
Tiniciti Preschool
08.2016 - 02.2021
High School Diploma -
Westland Hialeah Senior High
Associate of Science - Health Services Management
Miami Dade College