Elizabeth Munoz
El Paso,TX
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
12
12
years of professional experience
Work History
Patient Access Representative II
Conifer Healthcare Solutions
09.2021 - Current
- 2001 N Oregon st, El Paso, Texas 79902
- 45 hours weekly, $15 an hour
- Claudia Briseno 915-626-6588
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Providing excellent customer service by promptly answering patient inquiries.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Trained new staff on hospital processes and procedures.
- Educated patients on importance of preventive health care and insurance coverage.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Delivered support to medical staff in completion of patient paperwork.
- Completed preliminary paperwork for incoming and outgoing patients.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
Customer Advocate
VERIZON WIRELESS
El Paso, TX
02.2017 - 04.2018
- 11950 Don Haskins (physically closed)
- 40 hours weekly, $21 an hour ~
- Assist customers with account details
- Advocate for the customer
- Answering and directing phone calls to proper departments for customer resolution
- Deescalating stressful situations to provide customer satisfaction
- Updating and recording customer demographics, personal and financial information
- Assisting management with monthly sales goals
- Protect customer confidentiality., Maintain strict confidentiality
- Interface with other employees and customers in a courteous and respectful manner
- Maintain and enhance Verizon’s commitment to customer service
- Work well with others and participate fully in a team-oriented environment
- Achieve monthly goals
- Update existing customer demographics
- Take inbound calls
- Call the right department to provide customer resolution.
General Manager
FLEXI COMPRAS
04.2011 - 07.2012
- 9120 Dyer, EL Paso, Texas, 79924 (Permanently closed)
- 40 hours weekly, $15~
- Christian Casas 915-490-2358
- Created, assembled files and, input customers information and data into the records system
- Answered and made calls to customers to remind and set up appointment for payment
- Coordinated employee daily activity
- Followed company standards on training procedures for new and existing employees
- Implemented sales goals and events
- Audited customer files every quarter fiscal year
- Assist customers with filling rental agreement and contract
- Maintained inventory up to date
- Follow up and guide employee performance up to company expectations., Build customer files in system and on paper
- Manage store operations on daily basis
- Managed store procurement
- Directed and coordinated daily tasks for employees
- Collected payments
- Prepared and organize employee work schedule
- Hired and terminated employees
- Trained new employees on company standards
- Daily profit and loss log input
- Called customers with past due amounts
- Take customer payments and make bank deposits
- Established and implemented sales goals
- Assist customers filling out and understanding rental contract
- Auditing of customer files every quarter fiscal year
- Taking store inventory twice a week
- Visited customers with past due amounts in attempt to collect payment or repossession of company product.
Education
Esthetician 750-hour training -
MILAN INSTITUTE OF COSMETOLOGY
Associate of Science - Biology
EL PASO COMMUNITY COLLEGE
El Paso, TX08.2024
Skills
- Proficient with computers and Microsoft Office, and documentation
- Adept at prioritization, multitasking, and employing team working dynamics
- Familiar with chain of custody procedures
- Demographics Information
- Payment Processing
- Hospital Security
- Patient Registration
- Medical Terminology
- Electronic Health Records Systems
- Insurance Company Knowledge
- Customer Satisfaction
- Team Leadership
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Patient Access Representative II
Conifer Healthcare Solutions
09.2021 - Current
Customer Advocate
VERIZON WIRELESS
02.2017 - 04.2018
General Manager
FLEXI COMPRAS
04.2011 - 07.2012
Esthetician 750-hour training -
MILAN INSTITUTE OF COSMETOLOGY
Associate of Science - Biology
EL PASO COMMUNITY COLLEGE
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