Open To Work
Ashley Boston
Patient Access Representative II
Folkston,GA
Work Preference
Summary
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Overview
24
24
years of professional experience
Work History
Patient Access Representative II
Baptist/Wolfson's Freestanding Emergency Room
Yulee, FL
10.2024 - Current
- Greeted and assisted patients with check-in procedures.
- Facilitated patient registration processes, ensuring accuracy of demographic and insurance information to enhance patient experience.
- Maintain service excellence to patients and visitors for face-to-face and telephonic encounters.
- Contribute to PAS Goals as defined annually.
- Collect co-payments, self-pay deposits, and any other form of account payments from patients.
- Articulate compliance with documentation and ensure completion of required patient consent forms.
- Maintain a professional relationship with all clinical and non-clinical team members.
- Participated in team meetings to discuss workflow improvements and share best practices for patient engagement.
- Engaged in continuous education to stay current with healthcare regulations and patient access practices.
- Maintain confidentiality and compliance with HIPAA regulations in all patient interactions and documentation practices.
Revenue Cycle Referral Coordinator-PAS Outpatient
Wolfson Children’s Rehabilitation
Jacksonville, FL
05.2023 - 10.2024
- Maintain service excellence to patients and visitors for face-to-face and telephonic encounters.
- Accurately register all patients and update demographic and insurance information for accurate and up to date corrections.
- Collect co-payments, self-pay deposits, and any other form of account payments from patients.
- Manages calendars for therapists, scheduling new evaluations and follow-up visits, ensuring optimal therapist productivity.
- Utilized scheduling software to manage appointment bookings effectively, optimizing the front desk's operational efficiency.
- Answers phones, scans documents, handles faxes, and coordinates with clinical staff to handle cancellations or reassignments.
- Collaborated with multidisciplinary teams to facilitate the resolution of patient inquiries and referral issues.
- Maintain confidentiality and compliance with HIPAA regulations while managing patient referrals.
Office Specialist II
Baptist Primary Care
Yulee, FL
10.2020 - 05.2023
- Sustaining medical documentation, scheduling appointments, and ensuring visits have been confirmed.
- Operating a fast-paced Front Office.
- Including check-in and check-out, answering phones, telephone protocol/etiquette and taking messages, faxing, co-pay collections, registrations, etc.
- Utilized scheduling software to manage appointment bookings effectively, optimizing the front desk's operational efficiency.
- Weighed patient needs, provider availability, and insurance coverage to determine optimal scheduling.
- Trained new employees on office protocols and software tools, fostering a collaborative team culture.
- Monitored compliance with health and safety regulations, maintaining a safe workplace environment.
Call Center Representative/Front Desk Receptionist
Ashchi Heart and Vascular Center
Jacksonville, FL
03.2020 - 10.2020
- Executed front desk operations, including greeting visitors and managing appointment scheduling, resulting in a welcoming environment and efficient workflow.
- Perform administrative duties in the front office, including faxing, scanning, and other tasks.
- Check in and check out patients for appointments.
- Schedule and reschedule appointments per patient’s needs.
- Managed multi-line phone systems and efficiently directed calls to appropriate departments, ensuring timely communication.
- Responded to customer inquiries via email and phone communication maintaining a quick response time and high engagement levels.
- Utilized scheduling software to manage appointment bookings effectively, optimizing the front desk's operational efficiency.
Perioperative Technician
UF Health North Campus
Jacksonville, FL
07.2017 - 03.2020
- Help prepare patients for outpatient procedures/surgeries including first vital signs, EKG, etc.
- Cleaning and upkeep of the pre-op rooms as well as equipment; secure supplies for the pre-op team and restock rooms.
- Positioning, transferring, and transporting patients within various areas of the Peri-operative Unit, Emergency Room and Hospital.
- Collaborated with nurses and surgeons to anticipate surgical needs, enhancing overall efficiency in the operating room.
- Trained new staff on best practices and protocols for peri-operative care, contributing to a cohesive team environment.
- Provided compassionate patient support pre- and post-operatively, addressing concerns and ensuring understanding of procedures.
- Collaborated with other departments to streamline patient flow and improve surgical scheduling efficiency.
Registered Pharmacy Technician
CVS Pharmacy
Callahan, FL
01.2016 - 02.2019
- Ensured accurate medication dispensing by verifying prescriptions and collaborating with pharmacists on patient inquiries.
- Utilized pharmacy management software to process transactions and maintain patient records efficiently, enhancing the overall workflow.
- Provided exceptional customer service by addressing patient needs and inquiries, resulting in a 20% increase in satisfaction ratings.
- Maintained cleanliness and organization within the pharmacy area, ensuring compliance with health and safety regulations.
- Trained and mentored new pharmacy staff on operational procedures and best practices, fostering a collaborative work environment.
- Responded to and resolved customer complaints effectively, contributing to a positive pharmacy reputation within the community.
Technical Imaging Assistant
Wolfson Children’s Hospital
Jacksonville, FL
08.2007 - 01.2016
- Assisted Radiologists and Radiology Technologists during imaging exams.
- Cross trained to perform EKGs to help support the workflow of the Pediatric Cardiology department.
- Maintained an inventory of imaging supplies and managed procurement processes to ensure timely availability of essential materials.
- Provided training and support to new team members on imaging systems and software applications, fostering a knowledgeable work environment.
- Implemented best practices for image storage and retrieval, ensuring compliance with data management standards.
- Facilitating communication between cross-functional teams to ensure seamless coordination on imaging projects.
Shipping Coordinator
Red Oak Logistics
Jacksonville, FL
08.2006 - 08.2007
- Coordinated shipping and logistics operations to ensure timely delivery of goods, resulting in a 15% improvement in on time shipments.
- Utilized shipping software to track shipments and generate reports, enhancing visibility into the supply chain process.
- Oversaw the preparation and verification of shipping documents, ensuring compliance with regulatory requirements and minimizing errors.
- Established strong relationships with key stakeholders, including suppliers and customers, to facilitate smooth communication and issue resolution.
- Monitored shipping performance metrics and implemented corrective actions to address any discrepancies or delays.
- Provided exceptional customer service by addressing inquiries and resolving shipping issues promptly and professionally.
Assistant Front-End Manager/In-Store Coordinator
Winn Dixie
Hilliard, FL
05.2002 - 08.2007
- Managed the daily team of employees to ensure smooth workflow and transitions between shifts.
- Coordinated staff schedules to optimize coverage during peak shopping periods.
- Maintained responsibility of the office safe and performed daily till reconciliation to prepare for the next working day operations.
- Routed inbound calls to the correct departments.
- Assisted in training and mentoring new staff to ensure high standards of customer service and operational efficiency.
- Collaborated with cross-functional teams to optimize in-store layouts and improve product placement strategies.
- Analyze customer feedback and sales data to identify trends and inform merchandising decisions.
- Maintain compliance with health and safety regulations to ensure a safe shopping environment for customers and staff.
- Engaged with customers to provide tailored assistance and resolve any issues promptly
Education
B.S. - Human Services
Florida State College of Jacksonville
12-2027
High School Diploma -
Hilliard Middle Senior High School
Hilliard, FL05-2004
Skills
- Data Entry
- Medical Terminology
- Scheduling Efficiency
- Multitasking
- Attention to Detail
- Communication Skills
- Team Collaboration
- Insurance Verification
- CPR Certification
- Team Leadership
- HIPAA compliance
- Customer service
- Patient registration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Interests
Outdoors
Holistic Health
Homesteading
Pediatrics
Photography
Timeline
Patient Access Representative II
Baptist/Wolfson's Freestanding Emergency Room
10.2024 - Current
Revenue Cycle Referral Coordinator-PAS Outpatient
Wolfson Children’s Rehabilitation
05.2023 - 10.2024
Office Specialist II
Baptist Primary Care
10.2020 - 05.2023
Call Center Representative/Front Desk Receptionist
Ashchi Heart and Vascular Center
03.2020 - 10.2020
Perioperative Technician
UF Health North Campus
07.2017 - 03.2020
Registered Pharmacy Technician
CVS Pharmacy
01.2016 - 02.2019
Technical Imaging Assistant
Wolfson Children’s Hospital
08.2007 - 01.2016
Shipping Coordinator
Red Oak Logistics
08.2006 - 08.2007
Assistant Front-End Manager/In-Store Coordinator
Winn Dixie
05.2002 - 08.2007
B.S. - Human Services
Florida State College of Jacksonville
High School Diploma -
Hilliard Middle Senior High School