Ekaterina Guidry
Richmond ,VA
Summary
Dedicated early-career healthcare professional with hands-on experience supporting patient care and public health initiatives. Seeking to build government work experience that strengthens skills in program coordination, data analysis, and community health. Motivated to contribute to evidence-based policies and initiatives that improve population health outcomes. Intends to further education in the coming years through a Master’s degree, with a focus on biostatistics and health research, to advance expertise in data-driven decision-making and public service.
Overview
10
10
years of professional experience
Work History
Patient Access Manager
Mike Kelo Physical Therapy
03.2025 - Current
- Ensured compliance with federal, state, and local regulations pertaining to privacy laws and medical record documentation requirements within the Patient Access department.
- Established strong relationships with insurance companies, facilitating accurate billing and maximizing revenue collection for the facility.
- Implemented innovative technology solutions to optimize patient data management and streamline communication among healthcare providers.
- Improved patient satisfaction by streamlining registration processes and implementing efficient scheduling systems.
- Collaborated with clinical teams to ensure seamless patient transitions between departments, improving overall care quality.
- Spearheaded initiatives aimed at reducing denials due to eligibility or authorization issues through proactive payer outreach and improved documentation processes.
- Reduced wait times for patients with effective resource management and staff allocation strategies.
- Evaluated workflow efficiency regularly, implementing process improvements as needed to meet changing demands on the healthcare system effectively.
- Championed efforts focused on enhancing patient engagement through personalized interactions during registration, appointment scheduling, and financial counseling sessions.
Medical Receptionist
Cherubini Orthodontics
06.2024 - 10.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed multi-line phone system and pleasantly greeted patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
Emergency Medicine Scribe
ScribeAmericaLLC
09.2021 - 12.2022
- Maintained patient confidentiality by adhering to HIPAA guidelines and other applicable privacy regulations throughout the documentation process.
- Reduced errors in medical records through meticulous attention to detail and thorough knowledge of medical terminology.
- Streamlined physician workflow by transcribing medical information in real-time during patient consultations.
- Kept up-to-date with evolving healthcare regulations to ensure compliance in all aspects of documentation and recordkeeping.
- Enhanced patient care by accurately documenting medical histories, physical examinations, and procedures.
- Accompanied physicians through day in fast-paced, stressful environments.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Developed strong working relationships with physicians, nurses, and other healthcare professionals through effective communication skills.
- Improved patient follow-up and treatment plans by ensuring accurate and timely documentation of diagnoses and prescriptions.
- Gained valuable exposure to various specialties within medicine through diverse scribe assignments across different departments.
Customer Service Cashier
Wegmans
02.2016 - 12.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Education
Bachelor of Science - Public Health
Virginia Tech
Blacksburg08-2024
High School Diploma -
Heritage High School
Leesburg, VA06-2019
Skills
- Monitoring and evaluation
- Health policy development
- Social determinants of health
- Healthcare management
- Policy analysis
- Data interpretation
- Research design
- Health equity
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Time management
- Multitasking Abilities
- Relationship building
- Self motivation
Accomplishments
Awarded the Wegmans Scholarship in 2019.
Awarded the Dulles Greenway Citizenship Award in 2019.
Awarded a Silver Medal at Russian Olympiada in2018.
Awarded 2nd place in National Russian Essay Contest in 2018.
Raised $990 dollars for Fear to Freedom, an non-profit organization that provides services and assistance for Sexual Assault Victims (2023, 2024)
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Interests
- Enjoy participating in Pilates, Cycling, Yoga and Lifting for overall physical and mental well-being
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Music
- I enjoy cooking for friends and family gatherings
- Reading
- Fashion and Style
Timeline
Patient Access Manager
Mike Kelo Physical Therapy
03.2025 - Current
Medical Receptionist
Cherubini Orthodontics
06.2024 - 10.2024
Emergency Medicine Scribe
ScribeAmericaLLC
09.2021 - 12.2022
Customer Service Cashier
Wegmans
02.2016 - 12.2020
Bachelor of Science - Public Health
Virginia Tech
High School Diploma -
Heritage High School
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