Open To Work
Letticia Larue
Hanford,CA
Work Preference
Summary
Results-driven patient access manager with extensive expertise in team leadership and policy implementation. Streamlined patient registration processes, enhancing patient flow and service quality. Trained staff to maintain high healthcare standards, leading to measurable improvements in operational efficiency.
Overview
1
1
Language
26
26
years of professional experience
Work History
Patient Access Manager
Adventist Health System
Hanford, California
07.2022 - Current
- Optimized patient flow and resource allocation through effective outpatient scheduling.
- Streamlined patient registration process, ensuring accurate verification of insurance information to reduce patient wait times.
- Facilitated interdepartmental communication, leading to quicker resolution of patient access inquiries and improved patient satisfaction.
- Analyzed data trends to identify improvement areas in patient access operations.
- Trained staff on patient access protocols and customer service standards.
- Implemented policies ensuring compliance with healthcare regulations and organizational standards.
- Developed educational materials outlining insurance coverage and financial options for patients.
- Conducted audits of registration documents, maintaining high accuracy standards to enhance compliance and operational integrity.
SR. Patient Access Multi Site Manager
Huron Consulting Group Inc.
Hanford, California
06.2019 - 06.2022
- Multi-site Manager Hanford, Selma and Reedley.
- Oversaw daily operations across multiple sites to ensure consistent service quality.
- Managed staff scheduling and resource allocation to optimize workforce efficiency.
- Implemented standard operating procedures for improved operational consistency.
- Trained and mentored team members to enhance skills and performance standards.
- Coordinated communication between sites to streamline operational processes.
- Evaluated site performance metrics to identify areas for improvement.
- Developed training materials and programs for new employees across locations.
- Facilitated regular team meetings to foster collaboration and address challenges.
- Resolved customer complaints quickly and efficiently while maintaining a positive attitude.
Lead Patient Access Manager
Cerner
Hanford, California
02.2017 - 03.2022
- Managed patient registration processes across multiple sites, ensuring data accuracy.
- Implemented policies to enhance patient flow and reduce wait times effectively.
- Developed communication strategies that improved patient experience and satisfaction metrics.
- Maintained compliance with healthcare regulations and accreditation standards consistently.
- Monitored employee performance, providing constructive feedback for continuous improvement.
- Performed audits of patient registration documents, ensuring rigorous accuracy standards.
- Reviewed financial reports for accuracy, identifying areas for potential cost savings.
- Evaluated existing processes for efficiency, recommending improvements to optimize operations.
Lead Patient Access Supervisor
Cerner
Hanford
03.2013 - 01.2017
- Supervised patient registration processes to ensure compliance with healthcare regulations.
- Trained staff on effective communication and customer service techniques for improved patient interactions.
- Implemented policies that enhanced patient satisfaction and access experiences.
- Developed training materials for new hires in patient access roles to ensure consistency.
- Prepared monthly summary reports highlighting key department metrics and performance indicators.
- Assisted in resolving issues during registration, maintaining operational efficiency.
- Participated in weekly management meetings to strategize improvements in patient satisfaction scores.
- Identified opportunities for process streamlining while upholding quality standards.
Patient Access Supervisor
Adventist Health Hanford
Hanford, CA
12.2000 - 01.2013
- Supervised patient registration and scheduling processes to optimize service delivery.
- Trained staff on healthcare regulations and patient confidentiality compliance.
- Developed training materials for new hires in patient access procedures.
- Managed electronic health record systems for accurate patient information access.
- Implemented process improvements to enhance operational efficiency in patient access functions.
- Addressed customer complaints promptly and professionally to maintain satisfaction.
- Collaborated with billing, coding, and clinical staff to ensure seamless operations.
- Verified demographics and insurance information for accurate patient registrations.
Education
Graduate Certificate - Business And Computers
SJVC
Visalia, CA06-1990
High School Diploma -
Hanford High School
Hanford, CA06-1988
Skills
- Insurance verification and compliance auditing
- Patient scheduling and staff training
- Data analysis and healthcare regulations
- Patient relationship management
- Problem solving and effective communication
- Customer service excellence
- Team leadership and management
- HIPAA compliance oversight
- Facility management and performance evaluation
- Reliability and time management
Languages
Spanish
Professional
Timeline
Patient Access Manager
Adventist Health System
07.2022 - Current
SR. Patient Access Multi Site Manager
Huron Consulting Group Inc.
06.2019 - 06.2022
Lead Patient Access Manager
Cerner
02.2017 - 03.2022
Lead Patient Access Supervisor
Cerner
03.2013 - 01.2017
Patient Access Supervisor
Adventist Health Hanford
12.2000 - 01.2013
Graduate Certificate - Business And Computers
SJVC
High School Diploma -
Hanford High School