Open To Work
Emily White
Saint Clair,MO
Summary
Dynamic and results-driven healthcare leader with extensive experience in patient access management, operational improvement, and cross-functional team leadership. Proven success in optimizing workflows, enhancing patient satisfaction, and driving collaboration between clinical and non-clinical teams across multi-site hospital systems. Adept at building positive, high-performing cultures and mentoring staff toward professional growth. Recognized for innovative problem-solving, effective communication, and delivering measurable improvements in performance, productivity, and patient care outcomes.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Patient Access Manager
BJC Healthcare
04.2024 - Current
- Oversaw a team of 113 employees with five supervisors across three HSO's and 13 outpatient facilities
- Coordinated communication between departments to streamline patient intake procedures.
- Developed training programs for new staff on patient access protocols and collections
- Increased overall collection rate from 10% to 60% on average across facilities
- Managed staff schedules and ensured adequate coverage for patient access areas.
- Facilitated resolution of patient inquiries and concerns regarding access services.
- Led initiatives to improve patient experience during registration and check-in processes.
- Analyzed workflow efficiencies to identify opportunities for process improvements.
- Identified opportunities to increase operational efficiencies through process changes or technological solutions.
- Analyzed data from various sources to identify trends in patient access operations.
- Ensured compliance with HIPAA regulations related to protecting the privacy of protected health information.
- Provided support during peak periods by managing call center queues and addressing customer inquiries.
Manager – Patient Access Center
Mercy
Saint Louis, MO
10.2023 - 04.2024
- Oversaw patient scheduling and provider coordination for 92 primary care providers
- Led a remote staff of five supervisors each having 30 direct reports to manage
- Managed daily operations including staff schedules, time approvals, and workflow adjustments.
- Maintained professional standards, ensuring alignment with quality metrics and service excellence goals.
- Recruited and hired qualified candidates to fill open positions.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Improved patient access by standardizing consumer-facing clinic details and refining scheduling processes.
- Supported patient care by triaging calls, processing referrals, and coordinating with providers through EPIC.
- Managed team performance through effective communication and regular feedback sessions.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
District Manager
MBR Management Corporation (Domino’s)
St. Louis, MO
07.2017 - 04.2024
- Led multi-location operations with full responsibility for staffing, training, budgeting, and performance management.
- Designed and implemented training and recognition programs that increased retention and employee engagement.
- Enhanced profitability through cost control strategies, process optimization, and team-driven efficiency initiatives.
- Delivered consistent business results through strategic planning, revenue growth initiatives, and customer satisfaction improvements.
- Developed future leaders by identifying high-potential employees and providing structured mentorship and advancement paths.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
Medical Assistant / Front Desk Receptionist
Comprehensive Cardiovascular Consultants
St. Louis, MO
07.2017 - 04.2023
- Managed patient registration, insurance verification, and pre-certification for procedures.
- Supported physicians and nurses with patient intake, vital sign documentation, and EHR updates.
- Coordinated patient referrals, scheduling, and communication with external facilities.
- Maintained accurate patient charts, safeguarding sensitive information in compliance with HIPAA.
- Improved clinical efficiency by streamlining check-in workflows and optimizing supply and equipment readiness.
Education
Bachelor of Science - Biology
University of Missouri–St. Louis
St. Louis, MO 01.2019 - 05.2025
Skills
- Healthcare Operations
- Team Leadership & Coaching
- Process Improvement
- Staff Development
- Scheduling & Resource Allocation
- Cross-Department Collaboration
- Workflow Optimization
- Patient Experience Enhancement
- Change Management
- Conflict Resolution
- Strategic Planning
- EPIC & Eclinical systems
- Pre-Certification
- Claims and billing
- Denial management
- Hiring and recruiting
- Excel
- HIPAA compliance
- Problem solving
- Admissions processes
- Effective written and verbal communication
- Insurance verification
- Project management
- Records management
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$85000/yr - $200000/yrTimeline
Patient Access Manager
BJC Healthcare
04.2024 - Current
Manager – Patient Access Center
Mercy
10.2023 - 04.2024
Bachelor of Science - Biology
University of Missouri–St. Louis
01.2019 - 05.2025
District Manager
MBR Management Corporation (Domino’s)
07.2017 - 04.2024
Medical Assistant / Front Desk Receptionist
Comprehensive Cardiovascular Consultants
07.2017 - 04.2023