Brandon Poche
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Seasoned small business owner with several years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Business Owner
Super Fresh Farms
Los Angeles
01.2023 - Current
- Managed daily operations of organic produce sourcing and distribution.
- Oversaw inventory management to ensure fresh stock availability and quality.
- Developed relationships with local farmers for sustainable supply chain partnerships.
- Streamlined order fulfillment processes to improve efficiency in deliveries.
- Implemented staff training programs to enhance customer service skills.
- Provided training sessions on compliance protocols to staff members across departments.
- Collaborated with legal teams to interpret regulations and implement necessary changes.
- Monitored ongoing compliance activities through regular audits and evaluations.
- Delivered cannabis products to customers in a timely and safe manner.
- Verified customer identification and compliance with local regulations.
- Maintained accurate records of deliveries and inventory levels.
Operations Manager
Green Zone Delivery
Anaheim
01.2024 - 01.2026
- Managed daily operations to ensure timely and efficient delivery services.
- Oversaw staff scheduling to optimize workforce utilization and service levels.
- Implemented process improvements to enhance operational efficiency and effectiveness.
- Delivered cannabis products to customers in a timely and safe manner.
- Handled cash transactions and processed payments securely.
- Performed basic maintenance duties such as changing tires or topping off fluids when needed.
- Assisted with inventory management tasks such as stocking shelves with product prior to delivery.
- Resolved customer complaints in a polite and efficient manner.
- Followed company procedures regarding returns, exchanges, refunds, damaged items.
- Maintained accurate records of delivered orders and collected payments.
- Kept up-to-date on changes in cannabis laws within the region of delivery operations.
Sales Associate
Plug and Play
Moreno Valley
03.2023 - 01.2024
- 3 Time Employee of the month
- Engaged customers to understand their needs and recommend appropriate products.
- Assisted in managing inventory and restocking shelves efficiently.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained a clean and organized sales floor to enhance customer experience.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
- Built and maintained relationships with peers and upper management to drive team success.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained up-to-date knowledge of store merchandise and policies.
Assistant Store Manager
Gameworks
Ontario
01.2016 - 03.2019
- Assisted in managing daily store operations and team scheduling.
- Trained and mentored staff on customer service techniques and policies.
- Handled inventory control, ensuring accurate stock levels and timely replenishment.
- Collaborated with management to improve store layout and customer experience.
- Resolved customer inquiries, providing solutions to enhance satisfaction.
- Maintained a clean and organized store environment for safety compliance.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Education
Bachelor of Science - Business Administration And Management
California State Polytechnic University, Pomona
Pomona, CA 03.2015 - 03.2020
Skills
- Supply chain management
- Compliance monitoring
- Inventory control
- Customer delivery logistics
- Inventory management
- Safety compliance
- Process improvement
- Operations oversight
- Customer relationship management
- Staff training
- Team building
- Time management
- Negotiation
- E-commerce management
- Trends analysis
- Accounting management
- Business planning
- Coaching and mentoring
- Financial management
- Sales strategy development
- Order fulfillment optimization
- Team leadership
- Customer service excellence
- Effective communication
Languages
English
Native/ Bilingual
Timeline
Operations Manager
Green Zone Delivery
01.2024 - 01.2026
Sales Associate
Plug and Play
03.2023 - 01.2024
Business Owner
Super Fresh Farms
01.2023 - Current
Assistant Store Manager
Gameworks
01.2016 - 03.2019
Bachelor of Science - Business Administration And Management
California State Polytechnic University, Pomona
03.2015 - 03.2020